online registration freezing

[alester11]

Enrollment freezing on contact page for 5 days

[shannonplong]

I'm so sorry you are having trouble with your online registration. Have you tried logging out and back in again to see if that fixes the issue? If not, that would be my suggestion. 

Thank you! 

[ParitoshT]

Hi @alester11,

Thank you for reaching out for assistance in the Community.

I recommend clearing your browser cache and cookies and then again try to submit your registration form. Also, please try to reproduce the issue in a different browser and let us know if the issue still persists.

ParitoshT

Community Moderator 

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

[alester11]

Yes freezes on bottom of contact page regardless of which browser or logging out and back in

[shannonplong]

Have you tried clearing your cache and cookies? That might correct the issue.

Here are links for how to do that: 

Internet Explorer: https://bit.ly/3wQEGSi

Chrome: https://bit.ly/3gap7yO

Firefox: https://mzl.la/3wRHApS

Thank you!