PowerSchool Mobile App: Account Disabled

[#1]

Summary

When users are trying to log in to the Mobile App, they get the below error message.

"This Account has disabled or locked. Please contact out to your school or district to resolve this issue"

 

Cause

At times the school district may have disabled the PowerSchool Parent Portal for a brief period of time. However if the web version of the parent portal is working fine, then there is an issue with the Mobile App itself. 

 Solution

• If you get the above error message when trying to login to the Mobile App please try uninstalling and reinstalling the app.

• If the above step does not resolve the issue, please contact the school district and let them know of this issue so they can reach out to the PowerSchool Mobile Team to get this resolved. Do not reach out to PowerSchool support directly. 

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[#2]

Summary

When users are trying to log in to the Mobile App, they get the below error message.

"This Account has disabled or locked. Please contact out to your school or district to resolve this issue"

 

Cause

At times the school district may have disabled the PowerSchool Parent Portal for a brief period of time. However if the web version of the parent portal is working fine, then there is an issue with the Mobile App itself. 

 Solution

• If you get the above error message when trying to login to the Mobile App please try uninstalling and reinstalling the app.

• If the above step does not resolve the issue, please contact the school district and let them know of this issue so they can reach out to the PowerSchool Mobile Team to get this resolved. Do not reach out to PowerSchool support directly. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

When users are trying to log in to the Mobile App, they get the below error message.

"This Account has disabled or locked. Please contact out to your school or district to resolve this issue"

 

Cause

At times the school district may have disabled the PowerSchool Parent Portal for a brief period of time. However if the web version of the parent portal is working fine, then there is an issue with the Mobile App itself. 

 Solution

• If you get the above error message when trying to login to the Mobile App please try uninstalling and reinstalling the app.

• If the above step does not resolve the issue, please contact the school district and let them know of this issue so they can reach out to the PowerSchool Mobile Team to get this resolved. Do not reach out to PowerSchool support directly. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.