Returning student registration 2020-2021


Returning student registration 2020-2021



We have applied for online educations for our daughters. While checking for their schedule today, I signed into the Parent Portal this morning and noticed the following message:


"Grades, attendance and home rooms details will be unlocked once the Returning Student Registration Form is completed for this Student.
Click Returning Student Registration 2020-2021 on the left navigation bar to begin."


When I tried to open that form, then I received the following the error message:


Unable to Locate Record with Matching ID


Could you please assist me what to do in this situation? 


Thanks for the help in advance!

2 Replies

Hi @imirza 


Thank you for reaching out for assistance through PowerSchool Community!


One of our community members had a similar question and the resolution was provided within the thread. I recommend reviewing it for resolution.

Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

Thank you @SowmyaN.  I greatly appreciate your help with my question.


Considering I've enrolled my kids for online classes (distance learning),  I had to call DDSB on this issue and also sent emails to the relevant addresses.  I am currently awaiting their response to those questions and let's see how it goes. 


Thanks again.