Cannot link to student account

[saniederman]

I get this error when entering my daughter's name, access ID and access password: We could not find a student with the credentials matching those entered for: my daughter's name

[Rolanda1987]

Same for me! I’ve emailed the support line and they can’t help. It’s frustrating!

[MuskanS]

Hi! @saniederman, @Rolanda1987 

I'm sorry to hear that you are experiencing difficulties linking the student account.  Since Access Id's and Passwords are provided by the school district, I recommend contacting the school district about the error message that you are receiving and the school should be able to assist you further.