Never received a verification email, tried to resend.

[robcecchino]

I started parent registration as a parent on Powerschool and was able to add my son using his access id/secret.  After submitting the form and trying to login, i receive the error "PowerSchool account email has not been verified.  Click here to resend a new account verification email".  The resend is not working as I am not receiving the verification email.  I've tried this over a couple of days, nothing in spam folder.  I believe my email address is correct since a re-registration fails because the system recognizes my email address.

The site i'm using is for my son's school: https://wcpss.powerschool.com/

Any suggestions to get the verification email working?

[igreen3443]

I’m having the same issue with the same district, I’ve been trying to get a verification email sent for the past week. I called the power school tech support and was redirected to call the school district. I left my information for a call back , apparently there is some glitch in the system but from reading the other post there may be a work around where they can sent a temporary password.

[robcecchino]

Ah ok - glad it is not only me having this issue.  Who did you reach out to in the district?  I can do the same if you think that will help.  ty!

[robcecchino]

WCPSS passed a number to me for tech services, and I left a message explaining my issue and that others are seeing similar.  If I get any details (or they can confirm the temp password is the solution), I will share it here!

[JyotishkaB]

Hi @robcecchino 

Thank you for reaching out in the Community!  

If you created a Parent Portal account according to the steps listed in the article How do I log into PowerSchool and not receiving verification emails, please try the following steps.

• Make sure the emails are not in your email account's Spam or Junk folders.
• Make sure that the domain is not blocked by a firewall.

If you are still not receiving emails, there may be an issue on the school or district's end.  We recommend reaching out to the school or district to report the issue.

[robcecchino]

Thank you @JyotishkaB .  Spam/Junk folders are clear, domain is not blocked by firewall.  I've reached out to the district for assistance.  Will follow up here once I hear back.