Hi @Tiffini26
If you are trying to log in or reset the password of Parent Portal then we recommend reaching out to your district who should be able to assist you further.
In case, you are looking to log in or reset the password for your Enrollment account, then we recommend reviewing this article: Troubleshoot-Forgot-Password.
If you continue facing this issue then we recommend reaching out to the Enrollment Support Team, who should be able to help rectify the reason for this issue along with the troubleshooting steps.
Saffiya Tasneem
Community Moderator
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