Issue re-registering son

New Member

Issue re-registering son

Trying to reregister my son but being given an unauthorized user for his student id.   Makes no sense as I just re-registered my daughter.
1 Reply
Community Knowledge Manager
Community Knowledge Manager

Hi @rmaxmacher


This could be due to an error with the SSO link. This usually occurs when the server cannot fetch the student's details using the student ID. 


I recommend reaching out to your school district directly who should be able to assist you with enrolling your child in the school. We recommend reviewing this article Troubleshoot Error Message When Accessing SSO Registration for more information on troubleshooting these errors. 


Saffiya Tasneem
Community Moderator

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