Thank you for posting in the Community. I am sorry to hear that you are facing an inconvenience.
Have you tried to replicate this issue on a different browser or tried to clear the browsing data, cache and cookies of your current browser? Are you getting any error messages if so then can you please share a screenshot of your screen after masking the PII data?
Here are the most frequently asked questions by the Enrollment Family users. I look forward to connecting with you to to look further into this issue for you.