Unable to Enroll my son

New Member

Unable to Enroll my son

I keep getting this error message. "Exception: StudentIdentifier: 174444 not authorized for user"

1 Reply
Community Support Expert
Community Support Expert

Hi @krisskamau


This could be due to an error with the SSO link. This usually occurs when the server cannot fetch the student's details using the student ID. 


I recommend reaching out to your school district directly who should be able to assist you with enrolling your child in the school. We recommend reviewing this article Troubleshoot Error Message When Accessing SSO Registration for more information on troubleshooting these errors. 




Jyotishka B.
Community Moderator

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