Annual Update

[ShariHirsch]

Hello,

I was able to submit the annual update for my oldest child but not for my youngest. They attend the same school and the error code says 

"EXCEPTION: STUDENTIDENTIFIER: (insert my daughters K number) not authorized for user.

Um, What? 

[Reshma]

Hi @ShariHirsch,

If you continue to experience this issue, we recommend contacting your school directly. They should be able to provide the assistance you need.

Please refer to this knowledge base section for future reference.