How To: Change Account Information

[#1]

Issue

• I want to change my account information (phone number, email address, security questions, etc.).
• My account information is incorrect or old.

Audience

• Do you have an Infosnap account?
• Is your account information incorrect?

 

Resolution

1. Login to your Infosnap account by using the link emailed to you by your school. (Forgot your password? Review our Forgot Password article.)
   
   Screenshot illustrating the login page
   
   
2. Once logged into your account you will see links at the top right of the page that say “Home” “My Account” “Save & Log Out”
3. Click “My Account”
   
   Screenshot illustrating the "My Account" button
   
   
4. Click “Change” next to the information you would like to change
5. Click “Save”

Screenshot illustrating the login page

Still Not Working

• If you have forgotten your password, review our Forgot Password article.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum

[#2]

Issue

• I want to change my account information (phone number, email address, security questions, etc.).
• My account information is incorrect or old.

Audience

• Do you have an Infosnap account?
• Is your account information incorrect?

 

Resolution

1. Login to your Infosnap account by using the link emailed to you by your school. (Forgot your password? Review our Forgot Password article.)
   
   Screenshot illustrating the login page
   
   
2. Once logged into your account you will see links at the top right of the page that say “Home” “My Account” “Save & Log Out”
3. Click “My Account”
   
   Screenshot illustrating the "My Account" button
   
   
4. Click “Change” next to the information you would like to change
5. Click “Save”

Screenshot illustrating the login page

Still Not Working

• If you have forgotten your password, review our Forgot Password article.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum

[#3]

Issue

• I want to change my account information (phone number, email address, security questions, etc.).
• My account information is incorrect or old.

Audience

• Do you have an Infosnap account?
• Is your account information incorrect?

 

Resolution

1. Login to your Infosnap account by using the link emailed to you by your school. (Forgot your password? Review our Forgot Password article.)
   
   Screenshot illustrating the login page
   
   
2. Once logged into your account you will see links at the top right of the page that say “Home” “My Account” “Save & Log Out”
3. Click “My Account”
   
   Screenshot illustrating the "My Account" button
   
   
4. Click “Change” next to the information you would like to change
5. Click “Save”

Screenshot illustrating the login page

Still Not Working

• If you have forgotten your password, review our Forgot Password article.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum