can not log support case

[jbaileypackard]

I can not log a support case and can not reach anyone via email! How do I resolve this?!

[Community Member]

I have successfully used the online CHAT Support - go to: 

     https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat  

Then choose your product, fill in all fields, then click the "Launch Chat Support" at the bottom and WAIT....I've had to wait up to 15 minutes, but someone always comes onto the CHAT, and I am able to discuss via this CHAT SUPPORT my issue to get it resolved - hope that helps! 

[KritiS]

Hi @jbaileypackard 

We created a case on your behalf.  We will continue to follow up with you in the case about your access levels.