can not log support case

[jbaileypackard]

I can not log a support case and can not reach anyone via email! How do I resolve this?!

[Community Member]

I have successfully used the online CHAT Support - go to: 

     https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat  

Then choose your product, fill in all fields, then click the "Launch Chat Support" at the bottom and WAIT....I've had to wait up to 15 minutes, but someone always comes onto the CHAT, and I am able to discuss via this CHAT SUPPORT my issue to get it resolved - hope that helps! 

[KritiS]

Hi @jbaileypackard 

We created a case on your behalf.  We will continue to follow up with you in the case about your access levels.  

[LeslieN1]

I'm having the same problem.  I put in a case last week.  When I opened PS to check for a response I had to update our contact info.  they had an old e-mail listed for me so I updated it thinking that's why I wasn't getting a response.  When I went back to my case portal it was empty, like I was a new customer. HELP!

[KritiS]

Hi @LeslieN1 

We created a case on your behalf.  We will continue to follow up with you in the case about your access levels.