SFTP Connection Error

DavisT1
Padawan

SFTP Connection Error

I'm working with a school's IT to set up an SFTP connection to push a csv containing student data to an SFTP server. We have the credentials set up using an public/private key pair but we're getting a connection error.

 

The key pair was added to the Key Store under Digital Certificate Management. Name, Protocol, Host, Port, Authentication Type, Username, Key Certificate Alias, and Fingerprint were filled in for the Remote Connection.

 

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1 Solution
SAFFIYAT
Community Support Expert
Community Support Expert

Hi @DavisT1

 

This error normally means that PowerSchool is unable to connect to the SFTP server with the information provided, and there could be wrong information.

We recommend reaching out to the school district administrator, who should be able to connect with the PowerSchool Support team on your behalf and assist you further in resolving the issue.



Saffiya Tasneem
Community Moderator

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View solution in original post

1 Reply
SAFFIYAT
Community Support Expert
Community Support Expert

Hi @DavisT1

 

This error normally means that PowerSchool is unable to connect to the SFTP server with the information provided, and there could be wrong information.

We recommend reaching out to the school district administrator, who should be able to connect with the PowerSchool Support team on your behalf and assist you further in resolving the issue.



Saffiya Tasneem
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!