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SFTP Connection Error

Co_Wa
Recruit

SFTP Connection Error

Hello,

 

I am reaching out for assistance regarding an issue I am experiencing when attempting to connect to an SFTP server through the Plugin Management Console. The error message I receive is:

“Connection failed. psx.ftl.admin_pluginconsole.test_remote_connection.connect.protocol”

 

This connection was previously functional; however, after the vendor changed the password following the PowerSchool breach, I have encountered this error. I have confirmed that the credentials, protocol, etc. are correct, as I am still able to successfully connect to the directory via FileZilla.

 

Could anyone provide insights into what might be causing this issue or suggest any troubleshooting steps to resolve it? I have attached a screenshot of the error for reference.

 

Thank you in advance for your assistance!

2025-02-25 11_22_01-Screenshot 2025-02-25 at 10.50.26 AM.png.png

2 Replies
kwelsch
Journeyman

Hi @Co_Wa 

Were you able to figure this out? I am experiencing the same issue with one district, but the others work fine. 

NaomiD1
Practitioner

I'm having the same issue!

Naomi Doughty
Database Specialist
Mt Blue Regional School DistrictMBRSD (RSU 9)
ndoughty@mtbluersd.org