Need help unlocking account

[jaalfred]

Hi,

I am a college admissions representative who utilizes Intersect by PowerSchool to schedule visits a registered high schools. Writing today to ask for assistance in unlocking my account. I have not used this account in several months and began with resetting my password. Received a "success" message only to attempt logging in and received a error message, "This user has been locked due to excessive invalid password attempts."

[KritiS]

Hi @jaalfred 

In order to protect your privacy and avoid sharing of any Personal Identifiable Information (PII) data in the Community, we recommend reaching out to the Technical Support Contact of your district who should be able to connect with the PowerSchool Naviance Support Team on your behalf. The Support Team would be able to take a closer look at your account, obtain additional information, and assist you further.