Q&A: Whom to Contact and When Regarding Project Implementation

[#1]

Summary

This article addresses frequently asked questions about contract renewals, quote adjustments, license additions, and billing terms. It outlines the benefits of multi-year agreements, how to align contracts with academic calendars, and how to request changes such as address updates or license modifications. It also explains how to manage audit scenarios and split payment options. For any custom requests, customers are encouraged to contact their Renewals Manager to ensure timely processing and uninterrupted service.

Question

How can I speed up my implementation project?

Answer

Contact your Project Manager to discuss the best way to fast track the project. They’ll provide guidance and inform you of the project’s completion deadline. You can find this information Customer Connect then Services and select Implementation. 

Question

How can I extend the timeline for my implementation project ?

Answer

Get in touch with your Project Manager to discuss extending the implementation timeline. They’ll assist you with the next steps.

Question

What if my Project Manager isn’t responding during the implementation process? 

Answer

If your Project Manager is unresponsive, reach out to your Customer Success Manager (CSM). They’ll help you figure out the next steps.

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[#2]

Summary

This article addresses frequently asked questions about contract renewals, quote adjustments, license additions, and billing terms. It outlines the benefits of multi-year agreements, how to align contracts with academic calendars, and how to request changes such as address updates or license modifications. It also explains how to manage audit scenarios and split payment options. For any custom requests, customers are encouraged to contact their Renewals Manager to ensure timely processing and uninterrupted service.

Question

How can I speed up my implementation project?

Answer

Contact your Project Manager to discuss the best way to fast track the project. They’ll provide guidance and inform you of the project’s completion deadline. You can find this information Customer Connect then Services and select Implementation. 

Question

How can I extend the timeline for my implementation project ?

Answer

Get in touch with your Project Manager to discuss extending the implementation timeline. They’ll assist you with the next steps.

Question

What if my Project Manager isn’t responding during the implementation process? 

Answer

If your Project Manager is unresponsive, reach out to your Customer Success Manager (CSM). They’ll help you figure out the next steps.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

This article addresses frequently asked questions about contract renewals, quote adjustments, license additions, and billing terms. It outlines the benefits of multi-year agreements, how to align contracts with academic calendars, and how to request changes such as address updates or license modifications. It also explains how to manage audit scenarios and split payment options. For any custom requests, customers are encouraged to contact their Renewals Manager to ensure timely processing and uninterrupted service.

Question

How can I speed up my implementation project?

Answer

Contact your Project Manager to discuss the best way to fast track the project. They’ll provide guidance and inform you of the project’s completion deadline. You can find this information Customer Connect then Services and select Implementation. 

Question

How can I extend the timeline for my implementation project ?

Answer

Get in touch with your Project Manager to discuss extending the implementation timeline. They’ll assist you with the next steps.

Question

What if my Project Manager isn’t responding during the implementation process? 

Answer

If your Project Manager is unresponsive, reach out to your Customer Success Manager (CSM). They’ll help you figure out the next steps.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.