Q&A: When & Whom to Contact

[#1]

Summary

For any issues during the implementation process, reach out to your Project Manager for assistance, whether it’s restarting, fast-tracking, or extending the project. If there’s a mismatch between sales expectations and the implementation, your Project Manager or Customer Success Manager (CSM) can help address the gap. For updates or if your Project Manager is unresponsive, your CSM will step in to assist. 

Question

How do we restart an implementation that was paused due to unresponsiveness or other reasons?

Answer

Reach out to your Project Manager assigned during the implementation, and they’ll guide you through getting things back on track. You can find this information Customer Connect then Services and select Implementation. 

Question

What should we do if there's a gap between sales expectations and the actual product implementation?

Answer

If you notice a mismatch, start by contacting your Project Manager. They’ll help address the gap. If necessary, your Customer Success Manager (CSM) can also step in to ensure the implementation aligns with the original expectations. 

Question

Who should I contact for an update on my ongoing project?

Answer

For an update on the status of your project, contact your Project Manager. They’ll have all the details on the project’s progress. You can find this information Customer Connect then Services and select Implementation. 

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[#2]

Summary

For any issues during the implementation process, reach out to your Project Manager for assistance, whether it’s restarting, fast-tracking, or extending the project. If there’s a mismatch between sales expectations and the implementation, your Project Manager or Customer Success Manager (CSM) can help address the gap. For updates or if your Project Manager is unresponsive, your CSM will step in to assist. 

Question

How do we restart an implementation that was paused due to unresponsiveness or other reasons?

Answer

Reach out to your Project Manager assigned during the implementation, and they’ll guide you through getting things back on track. You can find this information Customer Connect then Services and select Implementation. 

Question

What should we do if there's a gap between sales expectations and the actual product implementation?

Answer

If you notice a mismatch, start by contacting your Project Manager. They’ll help address the gap. If necessary, your Customer Success Manager (CSM) can also step in to ensure the implementation aligns with the original expectations. 

Question

Who should I contact for an update on my ongoing project?

Answer

For an update on the status of your project, contact your Project Manager. They’ll have all the details on the project’s progress. You can find this information Customer Connect then Services and select Implementation. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

For any issues during the implementation process, reach out to your Project Manager for assistance, whether it’s restarting, fast-tracking, or extending the project. If there’s a mismatch between sales expectations and the implementation, your Project Manager or Customer Success Manager (CSM) can help address the gap. For updates or if your Project Manager is unresponsive, your CSM will step in to assist. 

Question

How do we restart an implementation that was paused due to unresponsiveness or other reasons?

Answer

Reach out to your Project Manager assigned during the implementation, and they’ll guide you through getting things back on track. You can find this information Customer Connect then Services and select Implementation. 

Question

What should we do if there's a gap between sales expectations and the actual product implementation?

Answer

If you notice a mismatch, start by contacting your Project Manager. They’ll help address the gap. If necessary, your Customer Success Manager (CSM) can also step in to ensure the implementation aligns with the original expectations. 

Question

Who should I contact for an update on my ongoing project?

Answer

For an update on the status of your project, contact your Project Manager. They’ll have all the details on the project’s progress. You can find this information Customer Connect then Services and select Implementation. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.