Summary
To ensure a smooth renewal process and uninterrupted service, implementation should be completed within the agreed timeline. If delays occur, it's important to contact your Implementation Project Manager through Customer Connect or Customer Success Manager through the PowerSchool Assistant to discuss next steps or possible adjustments.
Question
Does the school need to complete the implementation within one year of purchasing a new product?
Answer
Yes, implementation should be completed within the agreed-upon timeline to ensure that the renewal process for the second year proceeds as scheduled. Project timelines can be viewed by logging into the PowerSchool Community, navigating to the Customer Connect tab, and selecting Services.
Question
If the customer extends the implementation period by 3 months due to internal school issues, should they be charged for 9 months instead of 12 months?
Answer
Typically, service fees cover a full 12-month period regardless of implementation delays. However, if your implementation is extended, we recommend that technical contacts log into the PowerSchool Community, navigate to the Customer Connect tab, and select Services to reach your Implementation Project Manager. They can discuss your specific situation and explore any potential adjustments.
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