Q&A: Whom to Contact Regarding Project Implementation

[#1]

Summary

This article addresses frequently asked questions about who to contact about your implementation project. 

Question

How can I speed up my implementation project?

Answer

Technical Contacts can log into the PowerSchool Community, navigate to the Customer Connect tab then select Services to contact your assigned Project Manager to discuss the best way to fast track the project. They’ll provide guidance and inform you of the project’s completion deadline. You can find the deadline information by navigating to Customer Connect then Services and select Implementation. 

Question

How can I extend the timeline for my implementation project ?

Answer

Technical Contacts can log into the PowerSchool Community, navigate to the Customer Connect tab then select Services to get in touch with your Project Manager to discuss extending the implementation timeline. They’ll assist you with the next steps.

Question

What if my Project Manager isn’t responding during the implementation process? 

Answer

If your Project Manager is unresponsive, You can use the PowerSchool Assistant to reach out to your Customer Success Manager (CSM). This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
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[#2]

Summary

This article addresses frequently asked questions about who to contact about your implementation project. 

Question

How can I speed up my implementation project?

Answer

Technical Contacts can log into the PowerSchool Community, navigate to the Customer Connect tab then select Services to contact your assigned Project Manager to discuss the best way to fast track the project. They’ll provide guidance and inform you of the project’s completion deadline. You can find the deadline information by navigating to Customer Connect then Services and select Implementation. 

Question

How can I extend the timeline for my implementation project ?

Answer

Technical Contacts can log into the PowerSchool Community, navigate to the Customer Connect tab then select Services to get in touch with your Project Manager to discuss extending the implementation timeline. They’ll assist you with the next steps.

Question

What if my Project Manager isn’t responding during the implementation process? 

Answer

If your Project Manager is unresponsive, You can use the PowerSchool Assistant to reach out to your Customer Success Manager (CSM). This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

This article addresses frequently asked questions about who to contact about your implementation project. 

Question

How can I speed up my implementation project?

Answer

Technical Contacts can log into the PowerSchool Community, navigate to the Customer Connect tab then select Services to contact your assigned Project Manager to discuss the best way to fast track the project. They’ll provide guidance and inform you of the project’s completion deadline. You can find the deadline information by navigating to Customer Connect then Services and select Implementation. 

Question

How can I extend the timeline for my implementation project ?

Answer

Technical Contacts can log into the PowerSchool Community, navigate to the Customer Connect tab then select Services to get in touch with your Project Manager to discuss extending the implementation timeline. They’ll assist you with the next steps.

Question

What if my Project Manager isn’t responding during the implementation process? 

Answer

If your Project Manager is unresponsive, You can use the PowerSchool Assistant to reach out to your Customer Success Manager (CSM). This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.