To assist you with the management of eSchoolPlus, the Technical Solutions Group (“TSG”) offers the Enterprise Management Service (“EMS”). EMS is a comprehensive solution that manages and maintains your self-hosted eSchoolPlus environment while allowing you to retain complete ownership, control, access, and integration capability. The scope of EMS includes the following:
Real-time monitoring of server hardware for performance and faulty hardware
Real-time monitoring of the eSchoolPlus and SQL Server application logs
Real-time monitoring of Microsoft Windows® operating system logs and resource utilization
Real-time monitoring of virtualization hosts performance and utilization
Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions.
Software Update Service
On-demand installation of all eSchoolPLUS version updates and upgrades, state and provincial reporting updates, and SQL Server updates
On-demand installation of all SIF agent updates and State Messaging Plugin updates
Choice of automated or on-demand installation of all Microsoft Windows® operating system-related updates and upgrades
Choice of automated or on-demand installation of all server-related third party software updates.
Offsite Data Backup and Disaster Recovery
Automated nightly compression, encryption, and transfer of eSchoolPLUS and MS SQL database backup filesto a remote location for 365 days of retention (or longer by negotiation)
In the case of a disaster, temporary hosting of the eSchoolPLUSapplication for thirty (30) days on the TSG cloud platform
Restoration of eSchoolPLUSin the TSG temporary hosting environment initiated within 24 hours.
Data and Server Migrations and Restorations
Same-day restoration of corrupted environment using most recent backup
Completion of planned server migrations to new physical or virtual hardware
On-demand refreshes of data to a non-production environment with no limit on the number of refreshes.
Pro-active intervention and response to performance situations identified by our monitoring protocols
Telephone and email escalations directly to TSG twenty-four hours/day Monday through Thursday, Fridays from Midnight to 9:00 PM, Saturdays from 4:00 AM to 6:00 PM, and Sundays from 4:00 AM to 6:00 PM and 9:00 PM to Midnight Pacific Time (excluding joint US and Canadian holidays and unless otherwise specified or negotiated)
One-hour Service Level Agreement for responses to all EMS needs.
SQL Server Database Optimization and Performance Tuning
Initial and ongoing review of database configuration, systems component allocation, etc.
Evaluation of risk of performance bottlenecks and SQL inefficiencies
Prescription of corrective and optimal settings.
Security Advisory Services
Initial and ongoing evaluation of environmental asset security capability according to CIA triad for system and data
Initial and ongoing threat assessment evaluation
Reporting of findings and recommendations to establish and/or improve security capabilities.
SSL Certificate Administration
Review of SSL / TLS use and capability
Procurement and provisioning of 2048-bit RSA key TLS 1.x certificate
Configuration of SSL / TLS certificate for each specific client's site
Integration into client instance of eSchoolPlus and ongoing administration throughout three-year term.
Please review the full Statement of Work via the attachment below.