Q&A: Applicant Tracking - Applicant

[#1]

Question

How do I clear my browser's cache?

Answer

Your internet browser’s cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they’ll load more quickly. Occasionally, however, your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache.

Please see How to Clear Your Web Browser Cache for a guide on clearing the cache for your specific browser.

If you are unsure of what browser version you are currently using, you find out at What's My Browser.

Question

Which Document Types Can I Upload to My Application?

Answer

To upload a cover letter, resume, curriculum vitae (CVs), or other document to your application, the document must be one of the following file types: PDF, DOC, DOCX, TXT, RTF, TIF, JPG, GIF, or PNG.

File names cannot have special characters, spaces, commas, or apostrophes and file sizes should be no larger than 10MB.

Question

How do I sign up for Job Alerts?

Answer

To sign up for job alerts, you can go to the candidate website, and under Menu on the right side of the page click on “Sign Up for Job Alerts”.

Question

How do I unsubscribe from Job Alerts?

Answer

To unsubscribe from job alerts, you can go to the candidate website, under Menu on the right side of the page click on “Sign Up for Job Alerts” and then select the” Remove me from the list” option after inputting your email.

Question

What Should I Do if I Would Like to Transfer My Account from Another District?

Answer

To transfer your account from another school district, after you have already created an account, you will need to log in to your account and alter your email address (For example, you can edit it by adding a “1” after the email address.) You will then be able to follow these steps to transfer your account:

1. To transfer your account, sign out of the site (if applicable) and begin applying for the position you would like.
2. You will be prompted to create a new account, sign in, or transfer a currently existing account.
3. Enter the email and password that relates to your other Recruit & Hire account.
4. Enter the state that the account is in and press Continue.

The site will locate your other account. You can then select it to transfer the information over. Please be aware that only some of your profile information will be moved over. You will still need to fill out certain sections on new applications.

Question

How Do I Apply to Jobs as an Internal Applicant?

Answer

To apply to jobs as an internal applicant, you must currently be employed by the district to which you are applying. There are two ways to create an internal account.

1. Some districts have an Internal link at the top right of the page. Clicking this link will take you through the process of creating an internal account.
2. If you have already created an account and would like to change it to internal, log in and click Account Settings at the top of the page. On the right-hand side of the page, you should see the Account Type section. Select I am a current employee to change your external account to internal.

Question

How Do I Transfer my Recruit & Hire Account From One District to Another?

Answer

You cannot transfer your account if you have already created an account in the destination district. If you have, you will need to change the email address in the new account to an email other than the email used in the original district. (For instance, you can add an * or $ in front of the email address.)

If you have not created an account in the destination district, begin applying for the position you would like by clicking Apply and then Apply for this position.

1. You will be prompted to create a new account, sign in, or transfer a currently existing account.
2. Enter the email and password that relate to your other Recruit & Hire account in the I want to transfer my account section.
3. Enter the state in which the account is located and click Continue.

The site will locate your other account. You can then select the account to transfer the information. Please be aware that only some of your profile information may be transferred. You will still need to fill out certain sections on new applications.

Question

How do I reset my password in Recruit & Hire?

Answer

In the Menu section, click I forgot my Username or Password, then enter the email address associated with your candidate account. For security purposes, if you enter an alternate email, the system will NOT send the password reset email. You will receive an email with your username and a link to reset your password.

If you attempt to reset your password several times, only the reset password link in the LATEST email you received will work.

Question

What browsers are supported for Recruit & Hire, Records, and Perform?

Answer

We recommend that you access Recruit & Hire, Records, and Perform products on a personal computer, rather than a cellphone. Recruit & Hire, Records, and Perform all work well on the latest version of the following browsers:

• Mozilla Firefox
• Google Chrome
• Apple Safari
• Microsoft Internet Explorer

If you want to know what browser you are using, please reference this website: What's My Browser.

Question

What are Recruit & Hire, Records, and Perform?

Answer

Recruit & Hire is an online platform that school districts use to post job openings and collect applications.

Records is an online platform that manages HR personnel records. It lets users complete their onboarding tasks, contracts, and other forms online.

Perform is an online platform that school districts use to facilitate employee performance evaluations.

Question

What Happens if I Need to Edit My Submitted Application?

Answer

If you need to edit your submitted application, please contact the district and they can purge your application so that you make any updates and reapply.

Question

What Happens if I Withdraw My Application?

Answer

If you withdraw your application, the district will no longer consider you for the position from which you are withdrawing. If you withdraw by mistake, please contact the district and they can re-activate your application.

Question

How Do I Apply for a Job?

Answer

Once you find a job that you would like to apply for, simply click on the title of the job (for example, “Maintenance Technician”) or click Apply. You will be taken to a page where you can review a description of the position and apply to it by clicking Apply for This Position at the top right.

The next page will present three options.

• The first will prompt you to create a new account if you are a new applicant to this district/organization.
• The second allows you to log in if you have an existing account for this district/organization.
• The third gives you the option to transfer some information from your account with another district/organization that uses TalentEd.

Once you have submitted your information in one of these three boxes, you will be taken to the actual application. On the right-hand side of the screen, you can see your progress as you move through the application. You must complete all required fields and click Save and Continue on each page to progress through the application. Please note that while you can leave the application at any time, you must click Save and Continue for the system to save your information on that page.

Note that a period of inactivity will cause the system to log you out, so do not step away from your application without clicking Save and Continue, or else the information you entered after saving could be lost.

Once you have completed all pages and have reviewed your information, click Save and Submit. Once your application is successfully submitted, you will receive a confirmation number. You can use this confirmation number to reference your specific application. You will also be able to see the status of all applications you have submitted by clicking the Application Status tab in your account.

Once your application has been submitted, you will only be able to update your profile information, so please review your application carefully before submitting it.

Other Common Issues & How to Assist 

Question

I am trying to save and continue but keep getting an error message.

Answer

You would need to clear your browsing data. Here are the steps to clear your cache. (Otherwise, Walk them through this step)

Question

It won’t let me upload my documents to the attachment slot.

Answer

File names cannot have special characters, spaces, commas, or apostrophes and file sizes should be no larger than 10MB. Ensure that none of these are the reason behind it. If everything looks correct, have them try another browser or reset browsing data.

If you are still having issues or have any questions you can chat with our support team here.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[SRR-21]

I started an application a couple of months ago and set-up account with username and password. I have tried to go back to apply for another job listing and am having trouble logging in. I forgot my password so I tried to reset. I  have followed the steps (i.e., put my email address to reset pw. I received the email to reset pw...however, when I click on the link t reset password...nothing comes up. ?  it's just a blank page. Please help.

thank you--

[SowmyaN]

Hi @SRR-21 

One of the main reasons would be a browser issue, I recommend you please try clearing the cache and cookies and try a different browser. It is also possible that the network firewall may be blocking the page. So, I recommend using another network.

I would recommend you to re-request a password reset link because the links are one-time use only. 

[#4]

Question

How do I clear my browser's cache?

Answer

Your internet browser’s cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they’ll load more quickly. Occasionally, however, your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache.

Please see How to Clear Your Web Browser Cache for a guide on clearing the cache for your specific browser.

If you are unsure of what browser version you are currently using, you find out at What's My Browser.

Question

Which Document Types Can I Upload to My Application?

Answer

To upload a cover letter, resume, curriculum vitae (CVs), or other document to your application, the document must be one of the following file types: PDF, DOC, DOCX, TXT, RTF, TIF, JPG, GIF, or PNG.

File names cannot have special characters, spaces, commas, or apostrophes and file sizes should be no larger than 10MB.

Question

How do I sign up for Job Alerts?

Answer

To sign up for job alerts, you can go to the candidate website, and under Menu on the right side of the page click on “Sign Up for Job Alerts”.

Question

How do I unsubscribe from Job Alerts?

Answer

To unsubscribe from job alerts, you can go to the candidate website, under Menu on the right side of the page click on “Sign Up for Job Alerts” and then select the” Remove me from the list” option after inputting your email.

Question

What Should I Do if I Would Like to Transfer My Account from Another District?

Answer

To transfer your account from another school district, after you have already created an account, you will need to log in to your account and alter your email address (For example, you can edit it by adding a “1” after the email address.) You will then be able to follow these steps to transfer your account:

1. To transfer your account, sign out of the site (if applicable) and begin applying for the position you would like.
2. You will be prompted to create a new account, sign in, or transfer a currently existing account.
3. Enter the email and password that relates to your other Recruit & Hire account.
4. Enter the state that the account is in and press Continue.

The site will locate your other account. You can then select it to transfer the information over. Please be aware that only some of your profile information will be moved over. You will still need to fill out certain sections on new applications.

Question

How Do I Apply to Jobs as an Internal Applicant?

Answer

To apply to jobs as an internal applicant, you must currently be employed by the district to which you are applying. There are two ways to create an internal account.

1. Some districts have an Internal link at the top right of the page. Clicking this link will take you through the process of creating an internal account.
2. If you have already created an account and would like to change it to internal, log in and click Account Settings at the top of the page. On the right-hand side of the page, you should see the Account Type section. Select I am a current employee to change your external account to internal.

Question

How Do I Transfer my Recruit & Hire Account From One District to Another?

Answer

You cannot transfer your account if you have already created an account in the destination district. If you have, you will need to change the email address in the new account to an email other than the email used in the original district. (For instance, you can add an * or $ in front of the email address.)

If you have not created an account in the destination district, begin applying for the position you would like by clicking Apply and then Apply for this position.

1. You will be prompted to create a new account, sign in, or transfer a currently existing account.
2. Enter the email and password that relate to your other Recruit & Hire account in the I want to transfer my account section.
3. Enter the state in which the account is located and click Continue.

The site will locate your other account. You can then select the account to transfer the information. Please be aware that only some of your profile information may be transferred. You will still need to fill out certain sections on new applications.

Question

How do I reset my password in Recruit & Hire?

Answer

In the Menu section, click I forgot my Username or Password, then enter the email address associated with your candidate account. For security purposes, if you enter an alternate email, the system will NOT send the password reset email. You will receive an email with your username and a link to reset your password.

If you attempt to reset your password several times, only the reset password link in the LATEST email you received will work.

Question

What browsers are supported for Recruit & Hire, Records, and Perform?

Answer

We recommend that you access Recruit & Hire, Records, and Perform products on a personal computer, rather than a cellphone. Recruit & Hire, Records, and Perform all work well on the latest version of the following browsers:

• Mozilla Firefox
• Google Chrome
• Apple Safari
• Microsoft Internet Explorer

If you want to know what browser you are using, please reference this website: What's My Browser.

Question

What are Recruit & Hire, Records, and Perform?

Answer

Recruit & Hire is an online platform that school districts use to post job openings and collect applications.

Records is an online platform that manages HR personnel records. It lets users complete their onboarding tasks, contracts, and other forms online.

Perform is an online platform that school districts use to facilitate employee performance evaluations.

Question

What Happens if I Need to Edit My Submitted Application?

Answer

If you need to edit your submitted application, please contact the district and they can purge your application so that you make any updates and reapply.

Question

What Happens if I Withdraw My Application?

Answer

If you withdraw your application, the district will no longer consider you for the position from which you are withdrawing. If you withdraw by mistake, please contact the district and they can re-activate your application.

Question

How Do I Apply for a Job?

Answer

Once you find a job that you would like to apply for, simply click on the title of the job (for example, “Maintenance Technician”) or click Apply. You will be taken to a page where you can review a description of the position and apply to it by clicking Apply for This Position at the top right.

The next page will present three options.

• The first will prompt you to create a new account if you are a new applicant to this district/organization.
• The second allows you to log in if you have an existing account for this district/organization.
• The third gives you the option to transfer some information from your account with another district/organization that uses TalentEd.

Once you have submitted your information in one of these three boxes, you will be taken to the actual application. On the right-hand side of the screen, you can see your progress as you move through the application. You must complete all required fields and click Save and Continue on each page to progress through the application. Please note that while you can leave the application at any time, you must click Save and Continue for the system to save your information on that page.

Note that a period of inactivity will cause the system to log you out, so do not step away from your application without clicking Save and Continue, or else the information you entered after saving could be lost.

Once you have completed all pages and have reviewed your information, click Save and Submit. Once your application is successfully submitted, you will receive a confirmation number. You can use this confirmation number to reference your specific application. You will also be able to see the status of all applications you have submitted by clicking the Application Status tab in your account.

Once your application has been submitted, you will only be able to update your profile information, so please review your application carefully before submitting it.

Other Common Issues & How to Assist 

Question

I am trying to save and continue but keep getting an error message.

Answer

You would need to clear your browsing data. Here are the steps to clear your cache. (Otherwise, Walk them through this step)

Question

It won’t let me upload my documents to the attachment slot.

Answer

File names cannot have special characters, spaces, commas, or apostrophes and file sizes should be no larger than 10MB. Ensure that none of these are the reason behind it. If everything looks correct, have them try another browser or reset browsing data.

If you are still having issues or have any questions you can chat with our support team here.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#5]

Question

How do I clear my browser's cache?

Answer

Your internet browser’s cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they’ll load more quickly. Occasionally, however, your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache.

Please see How to Clear Your Web Browser Cache for a guide on clearing the cache for your specific browser.

If you are unsure of what browser version you are currently using, you find out at What's My Browser.

Question

Which Document Types Can I Upload to My Application?

Answer

To upload a cover letter, resume, curriculum vitae (CVs), or other document to your application, the document must be one of the following file types: PDF, DOC, DOCX, TXT, RTF, TIF, JPG, GIF, or PNG.

File names cannot have special characters, spaces, commas, or apostrophes and file sizes should be no larger than 10MB.

Question

How do I sign up for Job Alerts?

Answer

To sign up for job alerts, you can go to the candidate website, and under Menu on the right side of the page click on “Sign Up for Job Alerts”.

Question

How do I unsubscribe from Job Alerts?

Answer

To unsubscribe from job alerts, you can go to the candidate website, under Menu on the right side of the page click on “Sign Up for Job Alerts” and then select the” Remove me from the list” option after inputting your email.

Question

What Should I Do if I Would Like to Transfer My Account from Another District?

Answer

To transfer your account from another school district, after you have already created an account, you will need to log in to your account and alter your email address (For example, you can edit it by adding a “1” after the email address.) You will then be able to follow these steps to transfer your account:

1. To transfer your account, sign out of the site (if applicable) and begin applying for the position you would like.
2. You will be prompted to create a new account, sign in, or transfer a currently existing account.
3. Enter the email and password that relates to your other Recruit & Hire account.
4. Enter the state that the account is in and press Continue.

The site will locate your other account. You can then select it to transfer the information over. Please be aware that only some of your profile information will be moved over. You will still need to fill out certain sections on new applications.

Question

How Do I Apply to Jobs as an Internal Applicant?

Answer

To apply to jobs as an internal applicant, you must currently be employed by the district to which you are applying. There are two ways to create an internal account.

1. Some districts have an Internal link at the top right of the page. Clicking this link will take you through the process of creating an internal account.
2. If you have already created an account and would like to change it to internal, log in and click Account Settings at the top of the page. On the right-hand side of the page, you should see the Account Type section. Select I am a current employee to change your external account to internal.

Question

How Do I Transfer my Recruit & Hire Account From One District to Another?

Answer

You cannot transfer your account if you have already created an account in the destination district. If you have, you will need to change the email address in the new account to an email other than the email used in the original district. (For instance, you can add an * or $ in front of the email address.)

If you have not created an account in the destination district, begin applying for the position you would like by clicking Apply and then Apply for this position.

1. You will be prompted to create a new account, sign in, or transfer a currently existing account.
2. Enter the email and password that relate to your other Recruit & Hire account in the I want to transfer my account section.
3. Enter the state in which the account is located and click Continue.

The site will locate your other account. You can then select the account to transfer the information. Please be aware that only some of your profile information may be transferred. You will still need to fill out certain sections on new applications.

Question

How do I reset my password in Recruit & Hire?

Answer

In the Menu section, click I forgot my Username or Password, then enter the email address associated with your candidate account. For security purposes, if you enter an alternate email, the system will NOT send the password reset email. You will receive an email with your username and a link to reset your password.

If you attempt to reset your password several times, only the reset password link in the LATEST email you received will work.

Question

What browsers are supported for Recruit & Hire, Records, and Perform?

Answer

We recommend that you access Recruit & Hire, Records, and Perform products on a personal computer, rather than a cellphone. Recruit & Hire, Records, and Perform all work well on the latest version of the following browsers:

• Mozilla Firefox
• Google Chrome
• Apple Safari
• Microsoft Internet Explorer

If you want to know what browser you are using, please reference this website: What's My Browser.

Question

What are Recruit & Hire, Records, and Perform?

Answer

Recruit & Hire is an online platform that school districts use to post job openings and collect applications.

Records is an online platform that manages HR personnel records. It lets users complete their onboarding tasks, contracts, and other forms online.

Perform is an online platform that school districts use to facilitate employee performance evaluations.

Question

What Happens if I Need to Edit My Submitted Application?

Answer

If you need to edit your submitted application, please contact the district and they can purge your application so that you make any updates and reapply.

Question

What Happens if I Withdraw My Application?

Answer

If you withdraw your application, the district will no longer consider you for the position from which you are withdrawing. If you withdraw by mistake, please contact the district and they can re-activate your application.

Question

How Do I Apply for a Job?

Answer

Once you find a job that you would like to apply for, simply click on the title of the job (for example, “Maintenance Technician”) or click Apply. You will be taken to a page where you can review a description of the position and apply to it by clicking Apply for This Position at the top right.

The next page will present three options.

• The first will prompt you to create a new account if you are a new applicant to this district/organization.
• The second allows you to log in if you have an existing account for this district/organization.
• The third gives you the option to transfer some information from your account with another district/organization that uses TalentEd.

Once you have submitted your information in one of these three boxes, you will be taken to the actual application. On the right-hand side of the screen, you can see your progress as you move through the application. You must complete all required fields and click Save and Continue on each page to progress through the application. Please note that while you can leave the application at any time, you must click Save and Continue for the system to save your information on that page.

Note that a period of inactivity will cause the system to log you out, so do not step away from your application without clicking Save and Continue, or else the information you entered after saving could be lost.

Once you have completed all pages and have reviewed your information, click Save and Submit. Once your application is successfully submitted, you will receive a confirmation number. You can use this confirmation number to reference your specific application. You will also be able to see the status of all applications you have submitted by clicking the Application Status tab in your account.

Once your application has been submitted, you will only be able to update your profile information, so please review your application carefully before submitting it.

Other Common Issues & How to Assist 

Question

I am trying to save and continue but keep getting an error message.

Answer

You would need to clear your browsing data. Here are the steps to clear your cache. (Otherwise, Walk them through this step)

Question

It won’t let me upload my documents to the attachment slot.

Answer

File names cannot have special characters, spaces, commas, or apostrophes and file sizes should be no larger than 10MB. Ensure that none of these are the reason behind it. If everything looks correct, have them try another browser or reset browsing data.

If you are still having issues or have any questions you can chat with our support team here.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.