Video: Reviewing an SMS Status Report in SchoolMessenger Communicate

[#1]

Summary

With SMS enabled, you can read a status report to determine which text numbers are or are not able to receive texts from us. 

Video on Reviewing an SMS Status Report in SchoolMessenger Communicate

Finding the SMS Status Report

1. The Reports tab:
   To access the SMS Status Report, click the Reports tab.

2. The SMS Status Report:
   In the Other column to the right, you'll find the SMS Status report.
   
   Note: If this report does not appear, you may not have SMS enabled for your district. Check with a local System Administrator regarding SMS.

Finding the data in the SMS Status Report

1. Find an Individual Number:
   Type a text number in this box to find the status of that number, then click the Search For Single SMS below

2. Search for Single SMS:
   After entering a text number in the SMS Number box above, click here to see the status of that number. 
   
   Note: If a status of "No results found" is returned, that number is not in our system. Check the data in your Student Information System or employee database to be certain that number is entered, and in the correct field.

3. Summarize Count Per Status:
   Clicking this button will return a summary of the numbers associated with each possible status (Opted In, Opted Out, and Pending Opt-In)
   
   

4. Download All Data In CSV:
   Clicking this button will download the SMS Status Report in CSV format, which can be opened in Excel. This can be useful if you have a large number of SMS numbers and need to sort your data efficiently.

5. View All Data:

   This button will allow you to view all your SMS Status data. Note this can take some time to load if you have many SMS numbers.

Reading the SMS Status Report

Unique ID

This is the ID number for that student or staff member as it appears on our system. 

Note: Not all users have an ID here because this is a training account.

Phone Number

This is the SMS (text) number we have on file for this person.
Note: Numbers are blocked here for privacy. The entire number will show in your report.

Status

This is the current status of this SMS number. Please see the section below this for more detailed information regarding possible statuses and their meaning.

Send Code

This is the short code assigned to your business or district. All text messages sent by your district through SchoolMessenger Communicate will show as coming from this number.

SMS Statuses as seen on the report above (when choosing Download All Data in CSV or View All Data)

Opted In

This status means the number has responded to the shortcode and has allowed us to send text messages. You can send texts to this number as part of any broadcast.

Opted Out

This status indicates the owner of the text number has sent a "No" or "Stop" to the shortcode for your business or district. We cannot send texts to this number until the owner sends a "Yes" or "Y" response to the shortcode. 

Note: Numbers can be opted in or out at any time by the owner of the phone by texting "Yes" or "Y" to opt in, and "No" or "Stop" to opt-out.

Pending Opt-In

This status means your district is using a double opt-in, where you request permission from a number to be allowed to continue to send texts to that number. The owner of this number has not replied to that permission request. Note that we cannot send texts to a number in Pending Opt-In status, as texting in double opt-in requires explicit permission from the owner of the phone in the form of an affirmative reply ("Yes" or "Y")  

As above, the owner can opt-out any time after opting in, and vice versa. 

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[#2]

Summary

With SMS enabled, you can read a status report to determine which text numbers are or are not able to receive texts from us. 

Video on Reviewing an SMS Status Report in SchoolMessenger Communicate

Finding the SMS Status Report

1. The Reports tab:
   To access the SMS Status Report, click the Reports tab.

2. The SMS Status Report:
   In the Other column to the right, you'll find the SMS Status report.
   
   Note: If this report does not appear, you may not have SMS enabled for your district. Check with a local System Administrator regarding SMS.

Finding the data in the SMS Status Report

1. Find an Individual Number:
   Type a text number in this box to find the status of that number, then click the Search For Single SMS below

2. Search for Single SMS:
   After entering a text number in the SMS Number box above, click here to see the status of that number. 
   
   Note: If a status of "No results found" is returned, that number is not in our system. Check the data in your Student Information System or employee database to be certain that number is entered, and in the correct field.

3. Summarize Count Per Status:
   Clicking this button will return a summary of the numbers associated with each possible status (Opted In, Opted Out, and Pending Opt-In)
   
   

4. Download All Data In CSV:
   Clicking this button will download the SMS Status Report in CSV format, which can be opened in Excel. This can be useful if you have a large number of SMS numbers and need to sort your data efficiently.

5. View All Data:

   This button will allow you to view all your SMS Status data. Note this can take some time to load if you have many SMS numbers.

Reading the SMS Status Report

Unique ID

This is the ID number for that student or staff member as it appears on our system. 

Note: Not all users have an ID here because this is a training account.

Phone Number

This is the SMS (text) number we have on file for this person.
Note: Numbers are blocked here for privacy. The entire number will show in your report.

Status

This is the current status of this SMS number. Please see the section below this for more detailed information regarding possible statuses and their meaning.

Send Code

This is the short code assigned to your business or district. All text messages sent by your district through SchoolMessenger Communicate will show as coming from this number.

SMS Statuses as seen on the report above (when choosing Download All Data in CSV or View All Data)

Opted In

This status means the number has responded to the shortcode and has allowed us to send text messages. You can send texts to this number as part of any broadcast.

Opted Out

This status indicates the owner of the text number has sent a "No" or "Stop" to the shortcode for your business or district. We cannot send texts to this number until the owner sends a "Yes" or "Y" response to the shortcode. 

Note: Numbers can be opted in or out at any time by the owner of the phone by texting "Yes" or "Y" to opt in, and "No" or "Stop" to opt-out.

Pending Opt-In

This status means your district is using a double opt-in, where you request permission from a number to be allowed to continue to send texts to that number. The owner of this number has not replied to that permission request. Note that we cannot send texts to a number in Pending Opt-In status, as texting in double opt-in requires explicit permission from the owner of the phone in the form of an affirmative reply ("Yes" or "Y")  

As above, the owner can opt-out any time after opting in, and vice versa. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

With SMS enabled, you can read a status report to determine which text numbers are or are not able to receive texts from us. 

Video on Reviewing an SMS Status Report in SchoolMessenger Communicate

Finding the SMS Status Report

1. The Reports tab:
   To access the SMS Status Report, click the Reports tab.

2. The SMS Status Report:
   In the Other column to the right, you'll find the SMS Status report.
   
   Note: If this report does not appear, you may not have SMS enabled for your district. Check with a local System Administrator regarding SMS.

Finding the data in the SMS Status Report

1. Find an Individual Number:
   Type a text number in this box to find the status of that number, then click the Search For Single SMS below

2. Search for Single SMS:
   After entering a text number in the SMS Number box above, click here to see the status of that number. 
   
   Note: If a status of "No results found" is returned, that number is not in our system. Check the data in your Student Information System or employee database to be certain that number is entered, and in the correct field.

3. Summarize Count Per Status:
   Clicking this button will return a summary of the numbers associated with each possible status (Opted In, Opted Out, and Pending Opt-In)
   
   

4. Download All Data In CSV:
   Clicking this button will download the SMS Status Report in CSV format, which can be opened in Excel. This can be useful if you have a large number of SMS numbers and need to sort your data efficiently.

5. View All Data:

   This button will allow you to view all your SMS Status data. Note this can take some time to load if you have many SMS numbers.

Reading the SMS Status Report

Unique ID

This is the ID number for that student or staff member as it appears on our system. 

Note: Not all users have an ID here because this is a training account.

Phone Number

This is the SMS (text) number we have on file for this person.
Note: Numbers are blocked here for privacy. The entire number will show in your report.

Status

This is the current status of this SMS number. Please see the section below this for more detailed information regarding possible statuses and their meaning.

Send Code

This is the short code assigned to your business or district. All text messages sent by your district through SchoolMessenger Communicate will show as coming from this number.

SMS Statuses as seen on the report above (when choosing Download All Data in CSV or View All Data)

Opted In

This status means the number has responded to the shortcode and has allowed us to send text messages. You can send texts to this number as part of any broadcast.

Opted Out

This status indicates the owner of the text number has sent a "No" or "Stop" to the shortcode for your business or district. We cannot send texts to this number until the owner sends a "Yes" or "Y" response to the shortcode. 

Note: Numbers can be opted in or out at any time by the owner of the phone by texting "Yes" or "Y" to opt in, and "No" or "Stop" to opt-out.

Pending Opt-In

This status means your district is using a double opt-in, where you request permission from a number to be allowed to continue to send texts to that number. The owner of this number has not replied to that permission request. Note that we cannot send texts to a number in Pending Opt-In status, as texting in double opt-in requires explicit permission from the owner of the phone in the form of an affirmative reply ("Yes" or "Y")  

As above, the owner can opt-out any time after opting in, and vice versa. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.