Video: Reviewing A Completed Broadcast

[#1]

Summary

You can read through a Broadcast Report to get details of every phone call, email, or text sent as part of a broadcast. This article will help you understand how to read a Broadcast Report to find details regarding what happened with any phone call, email, or text message sent as part of a broadcast.

Video on Reviewing A Completed Broadcast in SchoolMessenger Communicate

Accessing a Broadcast Report

1. Reports can be accessed from the Dashboard:

    The Dashboard is the "Home" page in Communicate. 

Note: that you can find a report for any completed broadcast sent from your account on the Dashboard. 

2. Broadcast Bar:

    Completed broadcast reports will be under the Broadcast bar.

3. Completed Broadcasts will be grouped:

    To access a report, find the Completed (Already Sent) section under the Broadcasts bar.

4. Tools Button:

   

To get to a specific report, hover over the Tools button to the right, then choose Report on the menu that appears. See the image above.

The Report Summary

The Summary section:

Locate the Summary section on the blue bar

Summary information:

On this line, you will find the broadcast report summarized in brief. You will see which Type the broadcast was sent, the user who sent it, the date it went out, the time it went out, how long it took to complete the first attempt at each contact type (not counting retries), the status of the broadcast, and a count of each message type sent.

Additional Information

Results by message type:

The pie charts give you more information regarding each message type (phone, email, and/or SMS text message) and the results of each.  These pie charts are clickable to obtain granular detail.  

Phone Details:

Telephone messages get a chart of their own to explain what happened with your phone calls. Each blue link can be clicked to see only the numbers included in each result. The bar graph gives you numeric totals for each possible result. Note that not every result will appear in each broadcast.

The layout fields:

Here you can select which additional fields will be included in the detailed report, should you choose to download it. Note that many useful fields will already be included in the report, and these only need to be selected if you need additional details.

While it is not required that you download the report, opening it in a CSV file, for example, can help you sort through your data quickly. The report can be downloaded either in CSV (Microsoft Excel) format or as a PDF file.

Individual contact information

Detailed information:

Note: This is an example of a telephone call, but the report will be similar to email or SMS texts.

Here we see details for each, and every phone call made as part of this broadcast. The unique information starts about halfway through the line.

You'll see the Recipient name, the number we dialed to reach them, how many attempts it took to get the result (typically a maximum of three attempts will be made on the phone), the exact date and time that result took place, and what that result turned out to be.

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[#2]

Summary

You can read through a Broadcast Report to get details of every phone call, email, or text sent as part of a broadcast. This article will help you understand how to read a Broadcast Report to find details regarding what happened with any phone call, email, or text message sent as part of a broadcast.

Video on Reviewing A Completed Broadcast in SchoolMessenger Communicate

Accessing a Broadcast Report

1. Reports can be accessed from the Dashboard:

    The Dashboard is the "Home" page in Communicate. 

Note: that you can find a report for any completed broadcast sent from your account on the Dashboard. 

2. Broadcast Bar:

    Completed broadcast reports will be under the Broadcast bar.

3. Completed Broadcasts will be grouped:

    To access a report, find the Completed (Already Sent) section under the Broadcasts bar.

4. Tools Button:

   

To get to a specific report, hover over the Tools button to the right, then choose Report on the menu that appears. See the image above.

The Report Summary

The Summary section:

Locate the Summary section on the blue bar

Summary information:

On this line, you will find the broadcast report summarized in brief. You will see which Type the broadcast was sent, the user who sent it, the date it went out, the time it went out, how long it took to complete the first attempt at each contact type (not counting retries), the status of the broadcast, and a count of each message type sent.

Additional Information

Results by message type:

The pie charts give you more information regarding each message type (phone, email, and/or SMS text message) and the results of each.  These pie charts are clickable to obtain granular detail.  

Phone Details:

Telephone messages get a chart of their own to explain what happened with your phone calls. Each blue link can be clicked to see only the numbers included in each result. The bar graph gives you numeric totals for each possible result. Note that not every result will appear in each broadcast.

The layout fields:

Here you can select which additional fields will be included in the detailed report, should you choose to download it. Note that many useful fields will already be included in the report, and these only need to be selected if you need additional details.

While it is not required that you download the report, opening it in a CSV file, for example, can help you sort through your data quickly. The report can be downloaded either in CSV (Microsoft Excel) format or as a PDF file.

Individual contact information

Detailed information:

Note: This is an example of a telephone call, but the report will be similar to email or SMS texts.

Here we see details for each, and every phone call made as part of this broadcast. The unique information starts about halfway through the line.

You'll see the Recipient name, the number we dialed to reach them, how many attempts it took to get the result (typically a maximum of three attempts will be made on the phone), the exact date and time that result took place, and what that result turned out to be.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

You can read through a Broadcast Report to get details of every phone call, email, or text sent as part of a broadcast. This article will help you understand how to read a Broadcast Report to find details regarding what happened with any phone call, email, or text message sent as part of a broadcast.

Video on Reviewing A Completed Broadcast in SchoolMessenger Communicate

Accessing a Broadcast Report

1. Reports can be accessed from the Dashboard:

    The Dashboard is the "Home" page in Communicate. 

Note: that you can find a report for any completed broadcast sent from your account on the Dashboard. 

2. Broadcast Bar:

    Completed broadcast reports will be under the Broadcast bar.

3. Completed Broadcasts will be grouped:

    To access a report, find the Completed (Already Sent) section under the Broadcasts bar.

4. Tools Button:

   

To get to a specific report, hover over the Tools button to the right, then choose Report on the menu that appears. See the image above.

The Report Summary

The Summary section:

Locate the Summary section on the blue bar

Summary information:

On this line, you will find the broadcast report summarized in brief. You will see which Type the broadcast was sent, the user who sent it, the date it went out, the time it went out, how long it took to complete the first attempt at each contact type (not counting retries), the status of the broadcast, and a count of each message type sent.

Additional Information

Results by message type:

The pie charts give you more information regarding each message type (phone, email, and/or SMS text message) and the results of each.  These pie charts are clickable to obtain granular detail.  

Phone Details:

Telephone messages get a chart of their own to explain what happened with your phone calls. Each blue link can be clicked to see only the numbers included in each result. The bar graph gives you numeric totals for each possible result. Note that not every result will appear in each broadcast.

The layout fields:

Here you can select which additional fields will be included in the detailed report, should you choose to download it. Note that many useful fields will already be included in the report, and these only need to be selected if you need additional details.

While it is not required that you download the report, opening it in a CSV file, for example, can help you sort through your data quickly. The report can be downloaded either in CSV (Microsoft Excel) format or as a PDF file.

Individual contact information

Detailed information:

Note: This is an example of a telephone call, but the report will be similar to email or SMS texts.

Here we see details for each, and every phone call made as part of this broadcast. The unique information starts about halfway through the line.

You'll see the Recipient name, the number we dialed to reach them, how many attempts it took to get the result (typically a maximum of three attempts will be made on the phone), the exact date and time that result took place, and what that result turned out to be.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.