QuickDoc: Email Delivery in SchoolMessenger Communicate

[#1]

SchoolMessenger Communicate includes reporting features that allow you to monitor email delivery status. This resource includes information about potential Delivery Status results, which are detailed in the following table:

Delivery Status	Meaning
Blocked	The email address the system was trying to contact is on the Blocked Email list.
Bounced	We were unable to deliver the email to the recipient's email address due to some problem with the recipient's email service provider.
Duplicate	After sending an initial message, the system will flag an email address as Duplicate if it is encountered again in the same Broadcast.
Failed	We were unable to deliver an email to this recipient's email address because it is invalid.
No Email Selected	The recipient's email address was not associated with the Broadcast type. For example, if a recipient's email address were associated only with emergency Broadcasts and not general notifications, a general notification with an email message component and a list including the recipient would result in No Email Selected.
Soft Bounced	Our attempts to deliver the email to this recipient have failed so far, but we're still trying. This can happen if the recipient's inbox is full or if there is some temporary problem with their email server.
Unsent	The email hasn't been sent to the recipient yet.
Sent	The email has been sent to the recipient's email address, but we haven't received any more information from the recipient’s email server yet. Many emails with a status of sent may actually be successfully delivered but since we have not received confirmation from the recipient’s mail server, we categorize it as sent.
Delivered	We have received confirmation from the recipient’s email server that the email was successfully delivered.
Opened	The email was opened by the recipient. You can use this result to determine how many recipients are interacting with your email broadcasts.

For further information, please refer to the SchoolMessenger resource on PowerSchool Help.

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[#2]

SchoolMessenger Communicate includes reporting features that allow you to monitor email delivery status. This resource includes information about potential Delivery Status results, which are detailed in the following table:

Delivery Status	Meaning
Blocked	The email address the system was trying to contact is on the Blocked Email list.
Bounced	We were unable to deliver the email to the recipient's email address due to some problem with the recipient's email service provider.
Duplicate	After sending an initial message, the system will flag an email address as Duplicate if it is encountered again in the same Broadcast.
Failed	We were unable to deliver an email to this recipient's email address because it is invalid.
No Email Selected	The recipient's email address was not associated with the Broadcast type. For example, if a recipient's email address were associated only with emergency Broadcasts and not general notifications, a general notification with an email message component and a list including the recipient would result in No Email Selected.
Soft Bounced	Our attempts to deliver the email to this recipient have failed so far, but we're still trying. This can happen if the recipient's inbox is full or if there is some temporary problem with their email server.
Unsent	The email hasn't been sent to the recipient yet.
Sent	The email has been sent to the recipient's email address, but we haven't received any more information from the recipient’s email server yet. Many emails with a status of sent may actually be successfully delivered but since we have not received confirmation from the recipient’s mail server, we categorize it as sent.
Delivered	We have received confirmation from the recipient’s email server that the email was successfully delivered.
Opened	The email was opened by the recipient. You can use this result to determine how many recipients are interacting with your email broadcasts.

For further information, please refer to the SchoolMessenger resource on PowerSchool Help.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

SchoolMessenger Communicate includes reporting features that allow you to monitor email delivery status. This resource includes information about potential Delivery Status results, which are detailed in the following table:

Delivery Status	Meaning
Blocked	The email address the system was trying to contact is on the Blocked Email list.
Bounced	We were unable to deliver the email to the recipient's email address due to some problem with the recipient's email service provider.
Duplicate	After sending an initial message, the system will flag an email address as Duplicate if it is encountered again in the same Broadcast.
Failed	We were unable to deliver an email to this recipient's email address because it is invalid.
No Email Selected	The recipient's email address was not associated with the Broadcast type. For example, if a recipient's email address were associated only with emergency Broadcasts and not general notifications, a general notification with an email message component and a list including the recipient would result in No Email Selected.
Soft Bounced	Our attempts to deliver the email to this recipient have failed so far, but we're still trying. This can happen if the recipient's inbox is full or if there is some temporary problem with their email server.
Unsent	The email hasn't been sent to the recipient yet.
Sent	The email has been sent to the recipient's email address, but we haven't received any more information from the recipient’s email server yet. Many emails with a status of sent may actually be successfully delivered but since we have not received confirmation from the recipient’s mail server, we categorize it as sent.
Delivered	We have received confirmation from the recipient’s email server that the email was successfully delivered.
Opened	The email was opened by the recipient. You can use this result to determine how many recipients are interacting with your email broadcasts.

For further information, please refer to the SchoolMessenger resource on PowerSchool Help.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.