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Enrollment PowerUps - Communication Templates

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Enrollment PowerUps - Communication Templates

Published on ‎01-17-2023 05:17 AM by | Updated on ‎05-16-2023 09:52 AM

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Start:
Tue, May 16, 2023 08:00 AM PDT
End:
Tue, May 16, 2023 09:00 AM PDT
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4 Comments
olandermr
Padawan
‎05-16-2023 10:55 AM
‎05-16-2023 10:55 AM

Hello! My colleague and I attended this session and had asked about a solution for enrollment communications either getting lost in spam or not sending at all. Upon reviewing the document y'all shared with our tech department, it seems that that is not a viable solution. I would love to hear if there is any other information available to fix this issue?

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cjleblanc
PowerSchool Champion
PowerSchool Champion
‎05-16-2023 01:48 PM
‎05-16-2023 01:48 PM

We seem to have the same problem of the email going to SPAM even though they receive other emails from PowerSchool. I am wondering if it is a combination of parents accidentally reporting as SPAM or the settings in the parent's email. 

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jkey10
PowerSchool Champion
PowerSchool Champion
‎05-17-2023 05:31 AM
‎05-17-2023 05:31 AM

I go back to the Infosnap days with Enrollment.  Gmail used to deliver the first snapcode email, but send any sibling snapcode emails to SPAM. I don't recall any recent reports of that occurring lately.

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mshankland
Rookie
‎05-18-2023 01:13 PM
‎05-18-2023 01:13 PM

Were you going to make this recording viewable?  If you have, could you please let me know where I go to see it.

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