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Enrollment PowerUps - Communication Templates

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Enrollment PowerUps - Communication Templates

Published on ‎01-17-2023 05:17 AM by | Updated on ‎10-25-2023 10:59 AM

Watch the Recording:

 

 

 

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Start:
Tue, May 16, 2023 08:00 AM PDT
End:
Tue, May 16, 2023 09:00 AM PDT
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5 Comments
olandermr
Hobbyist
‎05-16-2023 10:55 AM
‎05-16-2023 10:55 AM

Hello! My colleague and I attended this session and had asked about a solution for enrollment communications either getting lost in spam or not sending at all. Upon reviewing the document y'all shared with our tech department, it seems that that is not a viable solution. I would love to hear if there is any other information available to fix this issue?

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cjleblanc
PowerSchool Champion
PowerSchool Champion
‎05-16-2023 01:48 PM
‎05-16-2023 01:48 PM

We seem to have the same problem of the email going to SPAM even though they receive other emails from PowerSchool. I am wondering if it is a combination of parents accidentally reporting as SPAM or the settings in the parent's email. 

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jkey10
PowerSchool Champion
PowerSchool Champion
‎05-17-2023 05:31 AM
‎05-17-2023 05:31 AM

I go back to the Infosnap days with Enrollment.  Gmail used to deliver the first snapcode email, but send any sibling snapcode emails to SPAM. I don't recall any recent reports of that occurring lately.

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mshankland
Rookie
‎05-18-2023 01:13 PM
‎05-18-2023 01:13 PM

Were you going to make this recording viewable?  If you have, could you please let me know where I go to see it.

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KritiS
Community Support Expert
Community Support Expert
In response to mshankland
‎06-06-2023 01:11 PM
‎06-06-2023 01:11 PM

Hi @olandermr @cjleblanc @jkey10 @mshankland 

 

We would need to take a closer look at your setup in order to assist you further. In order to protect your privacy and avoid sharing of any Personal Identifiable Information (PII) data in the Community, we recommend submitting a support ticket via the Case Portal. This article will guide you with the steps for creating a case.



KritiS
Community Moderator

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