Enrollment PowerUps - Communication Templates

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Enrollment PowerUps - Communication Templates

Published on ‎01-17-2023 05:17 AM by | Updated on ‎10-25-2023 10:59 AM

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Tue, May 16, 2023 08:00 AM PDT
Tue, May 16, 2023 09:00 AM PDT
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0 Kudos

Hello! My colleague and I attended this session and had asked about a solution for enrollment communications either getting lost in spam or not sending at all. Upon reviewing the document y'all shared with our tech department, it seems that that is not a viable solution. I would love to hear if there is any other information available to fix this issue?

PowerSchool Champion

We seem to have the same problem of the email going to SPAM even though they receive other emails from PowerSchool. I am wondering if it is a combination of parents accidentally reporting as SPAM or the settings in the parent's email. 

PowerSchool Champion

I go back to the Infosnap days with Enrollment.  Gmail used to deliver the first snapcode email, but send any sibling snapcode emails to SPAM. I don't recall any recent reports of that occurring lately.


Were you going to make this recording viewable?  If you have, could you please let me know where I go to see it.

Community Support Expert

Hi @olandermr @cjleblanc @jkey10 @mshankland 


We would need to take a closer look at your setup in order to assist you further. In order to protect your privacy and avoid sharing of any Personal Identifiable Information (PII) data in the Community, we recommend submitting a support ticket via the Case PortalThis article will guide you with the steps for creating a case.

Community Moderator

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