Unable to Submit

Issue

 

If the green “Submit” button on the Summary page is a faded-green instead of a bright-green, this means that there is something on the form that is preventing you from submitting it. This could be caused by a required field that is missing information or a field with information entered in an invalid format. You will need to correct these fields before you are able to submit your form.

Resolution steps

 

  1. Navigate to the Summary page and review your form.
  2. Find pages with status is colored in red.
  3. Navigate to the pages those errors are in and edit the fields.

 

The newly introduced Summary Page within the Enrollment helps users easily locate any missing or incorrect information on the form.

The summary page provides a list of pages available on the form. It also indicates any missing or incorrect information on those pages.  If a page has at least one error indicated, this error must be resolved in order to submit an Enrollment form.

 

Summary page 1.jpg

 

The ‘Page’ column describes the individual form page that contains the missing or incorrect information and the ‘Status’ column displays the number of invalid field(s) within that page that need to be reviewed.

 

You should be able to access an incomplete page either by using its corresponding row within the table on the Summary page, or by using the ‘Find Invalid Fields’ button. Accessing a page via its row in the Summary page table will take you directly to the first invalid item on that page. The ‘Find Invalid Fields’ button will direct you to the first item on the first page within the form that requires your attention.

 

Pages with no invalid items will be marked by a green checkmark in the ‘Status’ column. Once all required fields are correct, the ‘Status column within the Summary page table will display green checkmarks for all pages, and the form will be ready for submission.

 

Summary page 2.jpg

 

 

 

Still Not Working?

If these steps do not help you access the form, contact your school district’s Enrollment section for further assistance.

For additional support, please connect with us via Live Assist or send us an email through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat

 

Comments

there is no submit button

 

Hi @damaris_olheiser,

 

Thank you for reaching out to us.

 

To get started with further assistance, would you please try clearing cache and cookies and try refreshing it again and see if that resolves the issue?