Summary
Some limitations and terms apply to the implementation process. The following Q&A explains these key considerations.
Question
Does the school need to complete implementation within one year of a new sale?
Answer
Yes, implementation must be completed within the specified one year timeframe to ensure the renewal process can proceed on schedule (typically in the second year of the new purchase).
Question
If the customer extended the implementation period by 3 months due to internal school issues, should they be charged for 9 months instead of 12?
Answer
The standard policy requires payment for 12 months of service. However, since the implementation was delayed by 3 months, please contact your Project Manager to discuss next steps.
You can view project details, including project status and your Project Manager, by logging into PowerSchool Community, navigating to the Customer Connect tab and selecting Services (accessible to Technical Contacts only).
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