If you're encountering the "Unable to Connect to PowerSchool SIS" error while using the PowerSchool Mobile App, it's important to troubleshoot the issue to identify and resolve the problem. Should these instructions not work, you will need to reach out to your school or district for assistance. PowerSchool Support will not be able to assist.
Note: If you experience occasional disruptions or crashes during weekends, it may be due to ongoing server maintenance. For a seamless experience, we recommend accessing the app after sometime or during weekdays.
Step-By-Step Solution
To address the issue you're facing, we recommend updating the Mobile app to its most recent version. This often resolves various problems and ensures you have access to the latest features and improvements.
For Android users:
For iOS users:
If you are unsure of your district code, you can retrieve it by clicking on "Where is my district code?" and exploring one of the three available options below:
If you require assistance with obtaining the district code, recovering your username and/or password, or if updating the app does not resolve the issue, we recommend reaching out to your school district (not the local school) for assistance. They will be able to provide you with the necessary information and support to ensure a successful login and usage of the app.
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What do you do for a parent when none of these solutions work?
Our parents are searching for our district by name in the app and it takes them to the wrong URL. If they use the district access code, it seems to take care of 90% of their issues. Do you have the correct district code?
I've tried District Code (which linked to the wrong school), Location Code, by name. Nothing works.
Hi @rafboy
As a parent, we recommend getting in touch with your school or district, as they are the appropriate point of contact to assist you with accessing or setting up your PowerSchool account.
If you're encountering the "Unable to Connect to PowerSchool SIS" error while using the PowerSchool Mobile App, it's important to troubleshoot the issue to identify and resolve the problem. Should these instructions not work, you will need to reach out to your school or district for assistance. PowerSchool Support will not be able to assist.
Note: If you experience occasional disruptions or crashes during weekends, it may be due to ongoing server maintenance. For a seamless experience, we recommend accessing the app after sometime or during weekdays.
Step-By-Step Solution
To address the issue you're facing, we recommend updating the Mobile app to its most recent version. This often resolves various problems and ensures you have access to the latest features and improvements.
For Android users:
For iOS users:
If you are unsure of your district code, you can retrieve it by clicking on "Where is my district code?" and exploring one of the three available options below:
If you require assistance with obtaining the district code, recovering your username and/or password, or if updating the app does not resolve the issue, we recommend reaching out to your school district (not the local school) for assistance. They will be able to provide you with the necessary information and support to ensure a successful login and usage of the app.
Was this Article Helpful?
If you're encountering the "Unable to Connect to PowerSchool SIS" error while using the PowerSchool Mobile App, it's important to troubleshoot the issue to identify and resolve the problem. Should these instructions not work, you will need to reach out to your school or district for assistance. PowerSchool Support will not be able to assist.
Note: If you experience occasional disruptions or crashes during weekends, it may be due to ongoing server maintenance. For a seamless experience, we recommend accessing the app after sometime or during weekdays.
Step-By-Step Solution
To address the issue you're facing, we recommend updating the Mobile app to its most recent version. This often resolves various problems and ensures you have access to the latest features and improvements.
For Android users:
For iOS users:
If you are unsure of your district code, you can retrieve it by clicking on "Where is my district code?" and exploring one of the three available options below:
If you require assistance with obtaining the district code, recovering your username and/or password, or if updating the app does not resolve the issue, we recommend reaching out to your school district (not the local school) for assistance. They will be able to provide you with the necessary information and support to ensure a successful login and usage of the app.
Was this Article Helpful?