Video: Getting Started with PowerSchool Support

The PowerSchool Community is your gateway to PowerSchool Support.  The Hoonuit webinar held on January 26, 2021, will guide you through the process of creating and managing cases with PowerSchool Support in preparation for the release date of February 3, 2021.

Table of Contents

Please see times below to fast forward to the relevant content in the webinar.

 

  • Agenda 0:13
  • Introduction 0:45
  • How to Contact PowerSchool Support 1:30
  • What is a Technical Contact? 3:15
  • Benefits of the PowerSchool Community 4:55
  • How to use the PowerSchool Community 6:03
  • Getting Started in the PowerSchool Community 6:30
  • How to create a case in the Community 7:30
  • PowerSchool Community Demo 8:58
    • Registering for an account 10:18
    • Logging into your account 11:20
    • Accessing Unified Insights resources 11:36
    • Subscribing to receive notifications 12:36
    • Posting in forums 13:30
  • Using the Case Portal 15:00
    • Managing and commenting on cases 16:30
    • Creating a new case 19:20
    • Closing cases 29:15
  • Launching Chat Support 30:00
  • Q&A 33:33
  • Creating enhancement requests 37:47