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Hi @shanaw30,
Good Day! I am sorry to hear that you are facing an inconvenience due to this. There might be a possibility that you might have multiple accounts or a different email was shared with your school district.
For more information, I recommend reviewing this article. If this doesn't help you then you can also connect with the Enrollment Family Support team through a live chat by clicking here.
ParitoshT
Community Moderator
Kudos encourage participation
