Records Approval

[Huebner3403]

Hello, 

When trying to submit for Approval, I get the following error, but it does not state WHAT within the record does not meet the approval criteria. I have reviewed the record several times and cannot find where the error could be:

DETAILS: The record does not meet the approval criteria.

Close Window

Has anyone come across this problem and if so, what fields triggered this error?

[KritiS]

Hi @Huebner3403 

Since, this is specific to your approval criteria setup. We recommend submitting a support ticket so that our Support team can work with the enrollment specialist to get this fixed. You can click on this link to submit a ticket.

[swienck]

The guardian may have entered zeros in for a phone number. In our 2025 enrollment process, it no longer allows the record to be approved.