Lottery position no accept or decline button

sharbin
Journeyman

Lottery position no accept or decline button

My daughter was first seated in a lottery and the email indicates we should click on a supplied link and then decline or accept the seat. There are no buttons to click, we are just taken to a page that says first seated with her name and no other information.
8 Replies
rhondashane
New Member

I am having the same issue. Did you get resolution?

sharbin
Journeyman

No 😫. I’m hoping the school will send out an email with more info. Other kids that were seated at my daughter’s school are also experiencing this, hopefully it’s just a simple tech issue that can be quickly fixed!
ElstonS
Senior

Hi @sharbin@rhondashane

 

Our Enrollment solution specialists were able to reach out to your school district and resolve the issue within the lottery position form. 

 

You should now be able to accept/decline the child's lottery seat into the school district. Please feel free to reach out to us if you have any further queries. 



Elston S.
PowerSchool Community Moderator
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sharbin
Journeyman

Yes - all set now. Thank you so much!!!
ElstonS
Senior

Hi @rhondashane@sharbin,

 

I have also escalated the absence of the accept/decline button within the lottery position form to the team that assists your school district with the forms and will reach out to you with an update as soon as I hear from them. 



Elston S.
PowerSchool Community Moderator
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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

ElstonS
Senior

Hi @sharbin

 

I am sorry you were unable to view the page to accept or decline your daughter's seat. Even though the Enrollment forms are optimized for all mobile devices, the best user experience is available on a laptop or computer on a Google Chrome or Mozilla Firefox internet browser. I suggest accessing the link on a computer and advise you to clear the browser history, cache, and cookies of your browser.

 

I have provided an article here that should walk you through the process of clearing the history, cache, and cookies of your browser. 

 

If you are still unable to access the link after going through the above steps, I recommend reaching out to the Enrollment section of your school district who should be able to assist you further with accepting or declining the lottery position of your daughter at the district.



Elston S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

srschoelles
Recruit

I am having the same issue and am very confused because I went to the school and registered her and she is enrolled? Is there clarification on this because I can't click the links to accept or click anything.

Thank you for who assist with this issue.

 

MuskanS
Community Support Expert
Community Support Expert

Hi! @srschoelles 

 

The school notifies the parents through email or message if their registration was accepted.  You can verify your form’s status by following the steps listed in this article.


Muskan Sehar

PowerSchool Community Moderator


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