Have you been able to successfully create a case in the past? I ask because if you are not a technical contact for your district you will be unable to open a case (but you shouldn't even see it as an option).
When did you start to see this message?
Jason Bengs, M. Ed
SIS/Database Administrator
Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution. Thanks!
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