If you are a PowerPack customer, you will now be able to create PowerPack cases through our PowerSchool Community Case Portal.
Managing your Cases
Navigate to the Case Portal, and you'll see an option to manage your existing cases.
Under Case View, you'll find your Open, Resolved, and Organization-wide cases.
You will also see options to Sort and Search:
- Search: Enter a value in the box in each column to search and narrow down your results
- Sort: Sort ascending or descending values by clicking on the up and down arrows
Note: To clear the search value, remove the value and click Enter/Return or select Return to Case Portal.
Creating a New Case
To create a case with technical support, click on New Case.
This will take you to a page with helpful resources.
Enter your Product and Subject, and you’ll see recommended articles.
If you found an answer to your question, you can click on the article to access that resource.
If you would like to contact technical support, Continue to Create a Case.
Complete each of the required fields. Under Product, select one of the following:
- PowerPack: Custom Alerts
- PowerPack: Digital Document Delivery
- PowerPack: EWS
- PowerPack: General
- PowerPack: Locker Management
Click Save to submit your case.
If you have any questions about the Case Portal, please see our article on Creating and Managing Cases or reach out to us through our Technical Contacts Forum.