Teachers are being requested for TOC jobs, despite being marked as "unavailable"?

[BenLB]

This term we've been having an issue with a bunch of TOCs who have entered their unavailability correctly (we have double-checked lol) are still getting requests for jobs during that time.

Ex. X was unavailable using our 'Ill' code from 00:01 - 23:59 on Oct 27, and they still received a request for a TOC job on that day. The request was put in a week after the unavailability was logged.

Ex 2. Y was marked unavailable, was manually entered into a dispatch for their job-share partner, and then received a request to TOC from a different teacher for that same day. 

Anyone having similar issues?

[KritiS · Accepted solution]

Hi @BenLB

The feature of Teachers being requested for TOC jobs, despite being marked as "unavailable" is by design.

We don't recommend restricting the requesting unavailable employees incase that employee's availability changes. The district can create a custom message that appears to the teacher when selecting an unavailable employee. 

If you interested in that, you can go to Tools > Security & setup > Profile Maintenance Tabbed > ADW Tab, then look at field labelled "Message to display if selected replacement is not available."