Help

Refund question

vharlan
Recruit

Refund question

If we do a refund through the Fee Transaction page, will that be noted on the transactions screen or how will we be able to track that?
Thanks

3 Replies
KritiS
Community Support Expert
Community Support Expert

Hi @vharlan

 

For us to assist you further, would you please provide us with the screenshot of your Fee Transaction page?



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
vharlan
Recruit

This is an example of our Fee Transactions screen. I have removed the name and picture.
Thanks
Screenshot 2022-12-09 at 11.12.16 AM.png
KritiS
Community Support Expert
Community Support Expert

Hi @vharlan

 

You can see the refund on the all transaction page. In order to track it, there would be an overpayment fee transaction that would contain your overpayment, and then the refunds would be attached to that.  If you click the Paid link on the Overpayment fee, then you would see the refund transactions.

 

 

Please let us know if this helped or in case of any further queries.



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!