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Could not validate authentication state

alondraV
Padawan

Could not validate authentication state

I am a high school student trying to access schoology. Anytime I try to access my account I get the message "Could not validate authentication statejwt tid=e048df73-e503-47f4-8ec1-d8bc54b773a5 is invalid"

I have tried entering through the student portal my county has for its students, and through links sent by my teachers. Nothing works. Tried going in through several different devices and I cant seem to get anything to work. I'm not sure what I'm doing wrong.

3 Replies
ParitoshT
Community Support Expert
Community Support Expert

Hi @alondraV,

 

Thank you for reaching out in the Community. I'd be happy to look further into this issue for you.

 

Can you please share a complete screenshot of your screen with this error?

 

ParitoshT

Community Moderator 

alondraV
Padawan

alondraV_0-1664986205484.png

this is what appears whenever I try to log in.

ParitoshT
Community Support Expert
Community Support Expert

Hi @alondraV,

 

Thank you for your response. This looks like an SSO authentication error. I recommend reaching out to the Support Contacts in your school or your teacher who can troubleshoot this further for you or create a support case with the Schoology team to look further into this.

 

ParitoshT

Community Moderator