Could not validate authentication state

[alondraV]

I am a high school student trying to access schoology. Anytime I try to access my account I get the message "Could not validate authentication statejwt tid=e048df73-e503-47f4-8ec1-d8bc54b773a5 is invalid"

I have tried entering through the student portal my county has for its students, and through links sent by my teachers. Nothing works. Tried going in through several different devices and I cant seem to get anything to work. I'm not sure what I'm doing wrong.

[ParitoshT]

Hi @alondraV,

Thank you for reaching out in the Community. I'd be happy to look further into this issue for you.

Can you please share a complete screenshot of your screen with this error?

ParitoshT

Community Moderator 

[alondraV]

this is what appears whenever I try to log in.

[ParitoshT]

Hi @alondraV,

Thank you for your response. This looks like an SSO authentication error. I recommend reaching out to the Support Contacts in your school or your teacher who can troubleshoot this further for you or create a support case with the Schoology team to look further into this.

ParitoshT

Community Moderator