Cannot access the account

[pristy]

Hi, I tried to log into schoology, but the following message appeared

what should I do? please help

[mekariuniv231]

[URGENT]

Dear Support or Community Expert Team,

As what my team has explained. We suddenly lose access to our account today and really causing so much trouble on our school operational.

It said our school is deactivated, what a sudden shocking notification that we got no idea at all on this issue.

Please give us some help to solve this soon. We really need immediate troubleshoot. Thank you.

[jamiem7]

Can you confirm if you are a part of an enterprise Schoology account?  Enterprise users will be a part of an organization that has a purchase agreement with PowerSchool.  

If you were accessing Schoology as a basic user, the access ended on October 1, 2023.  We shared this communication a year in advance with users so everyone had time to download their content.  We also posted it on our PowerSchool website and here in the PowerSchool Community.  I recommend viewing the announcement to learn more.

[pristy]

we apologize for not paying attention to the announcement.

Can we get an extra 1 day to download our materials?

[jamiem7]

At this time, we're not able to provide access to closed accounts in Schoology.