The customer signed the renewal quote / DocuSign by mistake, what is the next step?
The customer has to raise a CS form so that the CSM can assist them accordingly.
We got the product cancelled, but the current year renewal invoice is still reflecting the product with a X$ amount?
If the product is cancelled and you have received the Decommission letter from PowerSchool that the product is cancelled and still you receive an invoice for same product, please reach out to the Customer Success Manager and they will assist you accordingly.
The school has received the cancellation confirmation/decommissioning letter, but the site is still active, what should be the next step?
If the customer has received the decommissioning letter from PowerSchool but the website is still active, the customer needs to connect with their CSM via form, so that CSM can check with the internal team and confirm their deactivation of their website.
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