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BusinessPlus Enterprise Management Service

To assist you with the management of BusinessPlus, the Technical Solutions Group (“TSG”) offers the Enterprise Management Service (“EMS”).  EMS is a comprehensive solution that manages and maintains your self-hosted BusinessPlus environment while allowing you to retain complete ownership, control, access, and integration capability.  The scope of EMS includes the following.

 

  1. Environment Monitoring
  • Near real-time monitoring of server hardware for performance and faulty hardware
  • Near real-time monitoring of the application and database logs
  • Near real-time monitoring of Microsoft Windows operating system logs and resource utilization
  • Near real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions
  1. Software Update Service
  • On-demand deployment of all application releases including compliance reporting version updates and upgrades 
  • On-demand deployment of all application-related software updates to the database
  • Automated or on-demand deployment on-demand deployment of all Microsoft Windows operating system updates
  • On-demand deployment of VMware ESX/ESXi updates (if applicable)
  • On-demand deployment of application-requisite software to the servers identified herein as determined by TSG and as appropriate
  • On-demand deployment of Cognos updates (if applicable)
  1. Offsite Data Backup and Environment Refresh/Restoration
  • Automated nightly compression, encryption, and transfer of application and database files to a remote location for long-term retention as scheduled herein.
  • On-demand refreshes of data to a non-production environment with no limit to the number of refreshes
  • Completion of planned server migrations to new physical or virtual hardware
  • Same-day initiation of restoration of corrupted environment using most recent backup
  1. Disaster Recovery
  • In the event of a disaster, temporary hosting of the application and database for thirty (30) days on the TSG cloud platform
  • Same-day initiation of restoration of application in the TSG temporary hosting environment
  • One (1) test per twelve-month EMS term to evaluate disaster recovery protocol, RTO/RPO, and temporary hosting solution

 

  1. Infrastructure Support
  • Pro-active intervention and response to performance situations directly with TSG during expansive hours seven (7) days a week
  • One-hour Service Level Agreement for response to all EMS needs
  1.   SQL Server Database Optimization and Performance Tuning
  • Review and evaluation of physical and virtual database server hardware and storage configurations
  • Review and evaluation of database settings and configuration and other elements of data integrity strategies
  • Review and evaluation of database tables and index definitions
  • Modification or optimization of database table and index and other elements of tuning potential
  • Capture and completion of recommended and agreed-to configuration settings
  1.   Security Advisory Service
  • Review of architecture, configuration, versioning, credentials, and business logic of all pertinent security elements
  • Evaluation of the nature, likelihood, and severity of risks and threats
  • Determination, prescription, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
  1.   SSL Certificate Administration 
  • Procurement and provisioning of 256-bit military grade SSL certificate
  • Configuration of SSL/TLS certificate for each specific client's site 
  • Integration into client instance of application and ongoing administration throughout EMS term

To assist you with the management of BusinessPlus, the Technical Solutions Group (“TSG”) offers the Enterprise Management Service (“EMS”).  EMS is a comprehensive solution that manages and maintains your self-hosted BusinessPlus environment while allowing you to retain complete ownership, control, access, and integration capability.  The scope of EMS includes the following.

 

  1. Environment Monitoring
  • Near real-time monitoring of server hardware for performance and faulty hardware
  • Near real-time monitoring of the application and database logs
  • Near real-time monitoring of Microsoft Windows operating system logs and resource utilization
  • Near real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions
  1. Software Update Service
  • On-demand deployment of all application releases including compliance reporting version updates and upgrades 
  • On-demand deployment of all application-related software updates to the database
  • Automated or on-demand deployment on-demand deployment of all Microsoft Windows operating system updates
  • On-demand deployment of VMware ESX/ESXi updates (if applicable)
  • On-demand deployment of application-requisite software to the servers identified herein as determined by TSG and as appropriate
  • On-demand deployment of Cognos updates (if applicable)
  1. Offsite Data Backup and Environment Refresh/Restoration
  • Automated nightly compression, encryption, and transfer of application and database files to a remote location for long-term retention as scheduled herein.
  • On-demand refreshes of data to a non-production environment with no limit to the number of refreshes
  • Completion of planned server migrations to new physical or virtual hardware
  • Same-day initiation of restoration of corrupted environment using most recent backup
  1. Disaster Recovery
  • In the event of a disaster, temporary hosting of the application and database for thirty (30) days on the TSG cloud platform
  • Same-day initiation of restoration of application in the TSG temporary hosting environment
  • One (1) test per twelve-month EMS term to evaluate disaster recovery protocol, RTO/RPO, and temporary hosting solution

 

  1. Infrastructure Support
  • Pro-active intervention and response to performance situations directly with TSG during expansive hours seven (7) days a week
  • One-hour Service Level Agreement for response to all EMS needs
  1.   SQL Server Database Optimization and Performance Tuning
  • Review and evaluation of physical and virtual database server hardware and storage configurations
  • Review and evaluation of database settings and configuration and other elements of data integrity strategies
  • Review and evaluation of database tables and index definitions
  • Modification or optimization of database table and index and other elements of tuning potential
  • Capture and completion of recommended and agreed-to configuration settings
  1.   Security Advisory Service
  • Review of architecture, configuration, versioning, credentials, and business logic of all pertinent security elements
  • Evaluation of the nature, likelihood, and severity of risks and threats
  • Determination, prescription, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
  1.   SSL Certificate Administration 
  • Procurement and provisioning of 256-bit military grade SSL certificate
  • Configuration of SSL/TLS certificate for each specific client's site 
  • Integration into client instance of application and ongoing administration throughout EMS term

To assist you with the management of BusinessPlus, the Technical Solutions Group (“TSG”) offers the Enterprise Management Service (“EMS”).  EMS is a comprehensive solution that manages and maintains your self-hosted BusinessPlus environment while allowing you to retain complete ownership, control, access, and integration capability.  The scope of EMS includes the following.

 

  1. Environment Monitoring
  • Near real-time monitoring of server hardware for performance and faulty hardware
  • Near real-time monitoring of the application and database logs
  • Near real-time monitoring of Microsoft Windows operating system logs and resource utilization
  • Near real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions
  1. Software Update Service
  • On-demand deployment of all application releases including compliance reporting version updates and upgrades 
  • On-demand deployment of all application-related software updates to the database
  • Automated or on-demand deployment on-demand deployment of all Microsoft Windows operating system updates
  • On-demand deployment of VMware ESX/ESXi updates (if applicable)
  • On-demand deployment of application-requisite software to the servers identified herein as determined by TSG and as appropriate
  • On-demand deployment of Cognos updates (if applicable)
  1. Offsite Data Backup and Environment Refresh/Restoration
  • Automated nightly compression, encryption, and transfer of application and database files to a remote location for long-term retention as scheduled herein.
  • On-demand refreshes of data to a non-production environment with no limit to the number of refreshes
  • Completion of planned server migrations to new physical or virtual hardware
  • Same-day initiation of restoration of corrupted environment using most recent backup
  1. Disaster Recovery
  • In the event of a disaster, temporary hosting of the application and database for thirty (30) days on the TSG cloud platform
  • Same-day initiation of restoration of application in the TSG temporary hosting environment
  • One (1) test per twelve-month EMS term to evaluate disaster recovery protocol, RTO/RPO, and temporary hosting solution

 

  1. Infrastructure Support
  • Pro-active intervention and response to performance situations directly with TSG during expansive hours seven (7) days a week
  • One-hour Service Level Agreement for response to all EMS needs
  1.   SQL Server Database Optimization and Performance Tuning
  • Review and evaluation of physical and virtual database server hardware and storage configurations
  • Review and evaluation of database settings and configuration and other elements of data integrity strategies
  • Review and evaluation of database tables and index definitions
  • Modification or optimization of database table and index and other elements of tuning potential
  • Capture and completion of recommended and agreed-to configuration settings
  1.   Security Advisory Service
  • Review of architecture, configuration, versioning, credentials, and business logic of all pertinent security elements
  • Evaluation of the nature, likelihood, and severity of risks and threats
  • Determination, prescription, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
  1.   SSL Certificate Administration 
  • Procurement and provisioning of 256-bit military grade SSL certificate
  • Configuration of SSL/TLS certificate for each specific client's site 
  • Integration into client instance of application and ongoing administration throughout EMS term
Version history
Last update:
‎10-05-2023 10:59 AM
Updated by:
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