Q&A: Descriptions

[#1]

What are Keys to Ownership (KTO) hours?

These are essentially blocks of time that customers can purchase to receive tailored support and services from PowerSchool. KTO hours are pre-purchased increments of time that can be used for various services provided by PowerSchool.

These services include:

1. Product Tailoring: Customizing PowerSchool products to better fit the specific needs of your school or district.
2. Data Services: Assistance with data management, migration, and integration.
3. Training and Continued Education: Providing training sessions for staff to ensure they are proficient in using PowerSchool products.
4. Special Programs: Support for unique programs or initiatives that your school may be implementing.

What is training hours?

Training hours is the pack of hours offered as paid services which can be used for training, upskilling, new member training for the members within the school community for the product that you have subscribed or a related feature/functionality.

When can a KTO hour be utilized?

When you purchase the KTO hours you sign a Quote for a period of one year with us. So, within this one-year period you can utilize the KTO hours as per your requirements.

What is the turnaround time after signing the training or KTO quote?

After signing the training or KTO quote, it will be submitted to the PowerSchool billing team. The operations team will then create a project for your specific needs. Once the project is created, you can schedule a call with the project manager for further assistance.

Do you have a predefined training catalog?

PowerSchool has a pre-defined training link. This link leads to our master catalog, which outlines the available training options. Customers can review the catalog to identify the training that aligns with their specific needs. Once they've identified their preferred training, you can proceed to generate a quote based on the number of hours specified in the catalog. Once the customer approves the quote, a project will be created accordingly.

Who should sign the training or KTO quote?

The signing authority (decision maker of the school/ organization business) should be signing the training / KTO quote.

What is PSU EDGE?

PSU Next @ EDGE is an exciting initiative that offers a unique opportunity for learning and engagement. During the event, attendees will have the opportunity to choose a variety of sessions. Please click on the PowerSchool University for more details.

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[#2]

What are Keys to Ownership (KTO) hours?

These are essentially blocks of time that customers can purchase to receive tailored support and services from PowerSchool. KTO hours are pre-purchased increments of time that can be used for various services provided by PowerSchool.

These services include:

1. Product Tailoring: Customizing PowerSchool products to better fit the specific needs of your school or district.
2. Data Services: Assistance with data management, migration, and integration.
3. Training and Continued Education: Providing training sessions for staff to ensure they are proficient in using PowerSchool products.
4. Special Programs: Support for unique programs or initiatives that your school may be implementing.

What is training hours?

Training hours is the pack of hours offered as paid services which can be used for training, upskilling, new member training for the members within the school community for the product that you have subscribed or a related feature/functionality.

When can a KTO hour be utilized?

When you purchase the KTO hours you sign a Quote for a period of one year with us. So, within this one-year period you can utilize the KTO hours as per your requirements.

What is the turnaround time after signing the training or KTO quote?

After signing the training or KTO quote, it will be submitted to the PowerSchool billing team. The operations team will then create a project for your specific needs. Once the project is created, you can schedule a call with the project manager for further assistance.

Do you have a predefined training catalog?

PowerSchool has a pre-defined training link. This link leads to our master catalog, which outlines the available training options. Customers can review the catalog to identify the training that aligns with their specific needs. Once they've identified their preferred training, you can proceed to generate a quote based on the number of hours specified in the catalog. Once the customer approves the quote, a project will be created accordingly.

Who should sign the training or KTO quote?

The signing authority (decision maker of the school/ organization business) should be signing the training / KTO quote.

What is PSU EDGE?

PSU Next @ EDGE is an exciting initiative that offers a unique opportunity for learning and engagement. During the event, attendees will have the opportunity to choose a variety of sessions. Please click on the PowerSchool University for more details.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

What are Keys to Ownership (KTO) hours?

These are essentially blocks of time that customers can purchase to receive tailored support and services from PowerSchool. KTO hours are pre-purchased increments of time that can be used for various services provided by PowerSchool.

These services include:

1. Product Tailoring: Customizing PowerSchool products to better fit the specific needs of your school or district.
2. Data Services: Assistance with data management, migration, and integration.
3. Training and Continued Education: Providing training sessions for staff to ensure they are proficient in using PowerSchool products.
4. Special Programs: Support for unique programs or initiatives that your school may be implementing.

What is training hours?

Training hours is the pack of hours offered as paid services which can be used for training, upskilling, new member training for the members within the school community for the product that you have subscribed or a related feature/functionality.

When can a KTO hour be utilized?

When you purchase the KTO hours you sign a Quote for a period of one year with us. So, within this one-year period you can utilize the KTO hours as per your requirements.

What is the turnaround time after signing the training or KTO quote?

After signing the training or KTO quote, it will be submitted to the PowerSchool billing team. The operations team will then create a project for your specific needs. Once the project is created, you can schedule a call with the project manager for further assistance.

Do you have a predefined training catalog?

PowerSchool has a pre-defined training link. This link leads to our master catalog, which outlines the available training options. Customers can review the catalog to identify the training that aligns with their specific needs. Once they've identified their preferred training, you can proceed to generate a quote based on the number of hours specified in the catalog. Once the customer approves the quote, a project will be created accordingly.

Who should sign the training or KTO quote?

The signing authority (decision maker of the school/ organization business) should be signing the training / KTO quote.

What is PSU EDGE?

PSU Next @ EDGE is an exciting initiative that offers a unique opportunity for learning and engagement. During the event, attendees will have the opportunity to choose a variety of sessions. Please click on the PowerSchool University for more details.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.