How To: SMS Log and Status Report

[#1]

SchoolMessenger Communicate can generate reports that illustrate the status of messages sent by SMS and the status of contacts' SMS opt-in status. This resource contains information on both reports.

SMS Log Report

The SMS Log Report illustrates the delivery status of messages sent via SMS. To create an SMS Log report, take the following steps

1. Log in to SchoolMessenger
2. Select Reports
3. Under Broadcasts and Date Range, select SMS Log

The following table explains the different delivery results that appear in the report:

Delivery Results	Meaning
Not Sent Yet	The request to send the SMS hasn’t been made yet.
Sending	The message is being dispatched to the nearest carrier in the network.
Sent	The nearest carrier has accepted the message for delivery.
Ineligible to Send	Could be any of the reasons below: The contact hasn’t opted-in or the number is on a block list. The contact has denied consent for SMS or consent is still pending. There are no active SMS #s for the contact. The contact number reached is a duplicate, therefore the message is not sent.
Failed to Send	Could be any of the below reasons: The carrier is experiencing technical issues, errors, overflow and failures. The contact’s account is suspended, invalid or no longer exists. The contact’s phone doesn’t have SMS capability, or the capability is turned off.

 

SMS Status

The SMS Status report illustrates the SMS opt-in status of SchoolMessenger Communicate contacts. To create an SMS Status report, take the following steps:

1. Log in to SchoolMessenger
2. Select Reports
3. Under Other, select SMS Status

The following table explains the different delivery results that appear in the report:

SMS Status	Meaning
Pending Opt-In	The customer has not yet confirmed they would like to receive SMS messages.
Opted In	The customer has confirmed that they would like to receive SMS messages.
Opted Out	The customer has chosen not to receive SMS messages for that number.

For further information, please refer to the SchoolMessenger resource on PowerSchool Help.

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[#2]

SchoolMessenger Communicate can generate reports that illustrate the status of messages sent by SMS and the status of contacts' SMS opt-in status. This resource contains information on both reports.

SMS Log Report

The SMS Log Report illustrates the delivery status of messages sent via SMS. To create an SMS Log report, take the following steps

1. Log in to SchoolMessenger
2. Select Reports
3. Under Broadcasts and Date Range, select SMS Log

The following table explains the different delivery results that appear in the report:

Delivery Results	Meaning
Not Sent Yet	The request to send the SMS hasn’t been made yet.
Sending	The message is being dispatched to the nearest carrier in the network.
Sent	The nearest carrier has accepted the message for delivery.
Ineligible to Send	Could be any of the reasons below: The contact hasn’t opted-in or the number is on a block list. The contact has denied consent for SMS or consent is still pending. There are no active SMS #s for the contact. The contact number reached is a duplicate, therefore the message is not sent.
Failed to Send	Could be any of the below reasons: The carrier is experiencing technical issues, errors, overflow and failures. The contact’s account is suspended, invalid or no longer exists. The contact’s phone doesn’t have SMS capability, or the capability is turned off.

 

SMS Status

The SMS Status report illustrates the SMS opt-in status of SchoolMessenger Communicate contacts. To create an SMS Status report, take the following steps:

1. Log in to SchoolMessenger
2. Select Reports
3. Under Other, select SMS Status

The following table explains the different delivery results that appear in the report:

SMS Status	Meaning
Pending Opt-In	The customer has not yet confirmed they would like to receive SMS messages.
Opted In	The customer has confirmed that they would like to receive SMS messages.
Opted Out	The customer has chosen not to receive SMS messages for that number.

For further information, please refer to the SchoolMessenger resource on PowerSchool Help.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

SchoolMessenger Communicate can generate reports that illustrate the status of messages sent by SMS and the status of contacts' SMS opt-in status. This resource contains information on both reports.

SMS Log Report

The SMS Log Report illustrates the delivery status of messages sent via SMS. To create an SMS Log report, take the following steps

1. Log in to SchoolMessenger
2. Select Reports
3. Under Broadcasts and Date Range, select SMS Log

The following table explains the different delivery results that appear in the report:

Delivery Results	Meaning
Not Sent Yet	The request to send the SMS hasn’t been made yet.
Sending	The message is being dispatched to the nearest carrier in the network.
Sent	The nearest carrier has accepted the message for delivery.
Ineligible to Send	Could be any of the reasons below: The contact hasn’t opted-in or the number is on a block list. The contact has denied consent for SMS or consent is still pending. There are no active SMS #s for the contact. The contact number reached is a duplicate, therefore the message is not sent.
Failed to Send	Could be any of the below reasons: The carrier is experiencing technical issues, errors, overflow and failures. The contact’s account is suspended, invalid or no longer exists. The contact’s phone doesn’t have SMS capability, or the capability is turned off.

 

SMS Status

The SMS Status report illustrates the SMS opt-in status of SchoolMessenger Communicate contacts. To create an SMS Status report, take the following steps:

1. Log in to SchoolMessenger
2. Select Reports
3. Under Other, select SMS Status

The following table explains the different delivery results that appear in the report:

SMS Status	Meaning
Pending Opt-In	The customer has not yet confirmed they would like to receive SMS messages.
Opted In	The customer has confirmed that they would like to receive SMS messages.
Opted Out	The customer has chosen not to receive SMS messages for that number.

For further information, please refer to the SchoolMessenger resource on PowerSchool Help.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.