Single Sign On Error iOS Mobile App

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Journeyman

Single Sign On Error iOS Mobile App

Hello,

 

There is an issue with the PowerSchool iOS Mobile app. Students can login to the website as normal but the mobile app stalls with this error.

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Resubmitting this to the forum since the previous post was marked as Spam for some reason.

1 Solution

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Senior

Re: Single Sign On Error iOS Mobile App

Hi @JesseB3

 

I am sorry you are experiencing the Single Sign-On error on the iOS Mobile App. I recommend reaching out to the Mobile support team and creating a ticket with them by sending an email to support@powerschool.com and they should be able to assist you in resolving the Single Sign On error. 



Elston S.
PowerSchool Community Moderator
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23 Replies
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Senior

Re: Single Sign On Error iOS Mobile App

Hi @JesseB3

 

I am sorry you are experiencing the Single Sign-On error on the iOS Mobile App. I recommend reaching out to the Mobile support team and creating a ticket with them by sending an email to support@powerschool.com and they should be able to assist you in resolving the Single Sign On error. 



Elston S.
PowerSchool Community Moderator
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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

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Journeyman

Re: Single Sign On Error iOS Mobile App

UPDATE: After almost 2 months of back and forth with PowerSchool tech support, PowerSchool finally admitted there is a bug with their mobile app and is only now beginning to be addressed by the Mobile App team.

 

@Community Member, please update your mobile app review practice to ensure the basic sign in process is functional with your SIS prior to deployment.

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Community Support Expert
Community Support Expert

Re: Single Sign On Error iOS Mobile App

Hi Jesse,

Thank you for your feedback.

 

I will reach out to you privately to discuss further.   You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar.  When a new message appears, you should see the number one with a dark red circle on the envelope.



Bishal G.
PowerSchool Community Support Expert
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New Member

Re: Single Sign On Error iOS Mobile App

What is the fix or solution? Can you just post here please so everyone can benefit
Thx
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Community Support Expert
Community Support Expert

Re: Single Sign On Error iOS Mobile App

Hi @bkorah,

The error can be caused due to multiple reasons, such as the district's servers being inaccessible or the district having temporarily disabled Mobile App access.  Please reach out to your school or district to report this issue. if necessary, the Designated Support Contacts at the school or district can work with PowerSchool Support towards a solution.



Bishal G.
PowerSchool Community Support Expert
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Journeyman

Re: Single Sign On Error iOS Mobile App

The issue has been recognized by the mobile support team as a bug and has been escalated to their side of things to resolve.  There is no reason it should not be working and we have worked with tech support to confirm all the settings are correct on the hosted side of things.  I'm just flabbergasted it's taken this long to push up to the mobile team and there has yet to be any resolution.

 

-Jesse 

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Journeyman

Re: Single Sign On Error iOS Mobile App

When is this issue going to be fixed. It is sad that they tell you to contact the school. Schools can't do anything about an app error. Please fix it ASAP. 

 

Thank you!

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Community Support Expert
Community Support Expert

Re: Single Sign On Error iOS Mobile App

Hi,

 

The Single Sign-On error on the PowerSchool Mobile app has been reported to the PowerSchool Mobile team.

 

If you are a Designated Support Contact for a School or District, we recommend creating a case with the PowerSchool Mobile support team so the team can provide updated information via the case.

 

We suggest parents/students reach out to the school or district to report the issue so they can work with the PowerSchool Mobile support team to provide further information.

 

Thank you for your patience and understanding.



Bishal G.
PowerSchool Community Support Expert
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If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
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Padawan

Re: Single Sign On Error iOS Mobile App