Grades notifications missing on quarter change

[dixonqmg]

For the second year in a row, when school goes to a second quarter, we stop getting new updates in grades emails. We do get them on a appropriate schedule, but all grades stop at Q1. Even though if you login into a system, you can see new grades been posted. I think there's an issue with the way your email script pulls grades. 

[nicolebond]

What you are experiencing is typically related to grading term settings in the notification configuration rather than an email script error.

When a new quarter begins, grade notifications will only include scores from the grading term selected in the notification settings. If notifications are still tied to Quarter 1, emails will continue to send on schedule but will not include Quarter 2 grades, even though those grades are visible when logging directly into the system.

To resolve this, please check the following:

1. Log into the PowerSchool Parent Portal (web version).

2. Go to Email Notification Settings.

3. Confirm that the grading term is set to the current quarter (e.g., Q2) rather than Q1.

4. Save the updated settings.

If the correct term is already selected and the issue persists, the school or district may need to review grading term mappings and report card term settings on the administrative side to ensure the current quarter is active for notifications.