Can Not Complete Ecollect Forms in Mobile App

[CSpear]

The Ecollect forms cannot be completed while using the app on mobile—the links redirect parents to sign in through a browser. The forms work when accessed on a desktop, so this is a mobile-specific issue.

I've checked with support to make sure everything is up to date already.

This problem occurred earlier in the year and has now reappeared (which I just noticed that it was posted on the Ecollect forum, rather than the Mobile App forum): https://help.powerschool.com/t5/Ecollect-Forms-Known-Issues/Known-Issue-iOS-Mobile-App-Forms-Redirec...

[ItsOnlyDoug]

Have you verified the app version? Forms are working as expected in version 26.2.1 for us. Alos, is it all users? I would have users attempt to delete the app and reinstall. This was a fix for us late last year.

[CSpear]

App is updated. I've personally deleted/reinstalled the app multiple times. PS Support says it's a known bug and they are working on it. 

[CSpear]

Please vote: https://help.powerschool.com/t5/PowerSchool-Ideas-Portal/ct-p/PowerSchool-Ideas-Portal?state=61f2813...