Requesting a Refund

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Issue

 

PowerSchool Enrollment provides a payment collection service for school districts to receive fees, tuition payments, etc. from families when registering. Ultimately, your school district makes all decisions regarding the payment process. If you have made a payment and would like to request a refund, you will need to contact your school district directly.

 

Resolution 

 

  • The online payment process is a service for the school, so the school makes the decision regarding refunds. To request a refund from the school, you will need to contact them directly. Please contact your student’s school/school district to request the refund.
  • Our system recognizes and blocks duplicate payment attempts.  If you believe a charge has been made in error, contact the school to determine their policy on processing refund requests.

 

Still Not Working?

If these steps do not help you, contact your school district’s Enrollment section for further assistance.

For additional support, please send a ticket through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat