Uploading Documents

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Issue

 

If your school district requires you to submit documentation with your PowerSchool Enrollment form, they will include a field where you can upload these documents. PowerSchool Enrollment forms can receive any file type in these document upload fields. However, only one file can be uploaded per document field.

If you are having trouble uploading documents, or need to upload more than one file, we would suggest that you contact your school district for further guidance on how to submit this documentation. However, there are a few steps you can take before contacting your school.

 

Resolution 

 

  1. Clear the browsing data from your web browser. You can find the instructions on how to clear your browser below:
    1. Google Chrome: https://support.google.com/chrome/answer/2392709?co=GENIE.Platform%3DDesktop&hl=en
    2. Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
    3. Internet Explorer: https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-histor...
    4. Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
  2. Switch to a different web browser. PowerSchool Enrollment works best with Google Chrome and Mozilla Firefox, but you can try all the browsers at your disposal!
  3. Attempt to upload the document from a different device. If you are using a smartphone, try switching to a tablet or desktop computer.
  4. If you need to upload more than one file, but only one document upload field is available, try transferring the information into one data file then upload.

NOTE: Image files need to be in JPG, GIF, PNG, or TIF format. When uploading documents, it's important to make sure that they are smaller than 2.5MB. Files over 2.5MB are usually too large to upload.

 

 

Still Not Working?

If these steps do not help you complete the form, contact your school district’s Enrollment section for further assistance.

For additional support, please send a ticket through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat